Customer Service Representative

Join to apply for the Customer Service Representative role at HALFEN USA (a Leviat brand).

Job

Location:

Riverview, FL 33578, Leviat North America.

Receives, records, and reconciles customer service orders, inquiries, and complaints in a timely and professional manner. This is primarily an inbound position where you are working with customers to process orders, resolve issues, billing and supporting the outside sales reps etc. Ideally, we would like to find someone that is familiar with construction and/or industrial manufacturing business but are willing to train someone that has the right attitude.

This role will work from our Riverview, FL facility.

• Answer incoming customer telephone calls in a courteous and professional manner.
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner.
• Receive, record, and route customer orders/changes in appropriate manner.
• Answer customer inquiries and provide appropriate technical and/or product-related information.
• Research and resolve customer complaints and/or billing issues.
• Contact customers when necessary to follow up on customer issues or orders/quotes.
• Obtain customer feedback information.
• Effectively communicate customer issues and concerns to all applicable internal staff members.
• Document all contacts, actions, and responses in customer database.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Organize and maintain file system: files correspondence and other records.
• Maintain working knowledge of products and/or services.
• Prepare reports and correspondence as needed.
• Perform other duties as assigned by supervisor.

• Previous experience in outbound call center,-insides sales, or related sales/customer service type role is a plus.
• Excellent customer service skills.
• Continuous operation of computer and telephone to answer customer inquiries.
• Excellent verbal and written communication skills.
• Proficient on Microsoft Word and Excel.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.
• Ability to understand and follow written and verbal instructions.
• Acute attention to detail.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to perform diversified clerical functions and basic accounting procedures.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.
• ERP – AX a plus.
• Transportation System – Lima a plus.

• Highly competitive base pay.
• Comprehensive medical, dental and disability benefits programs.
• Group retirement savings program.
• Health and wellness programs.
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion.

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Leviat, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Date:
Oct 18, 2025