Consumer Access Specialist Nights

Consumer Access Specialist Nights at Advent Health
, Riverview, FL

Schedule: Full time

Shift: Night (United States of America)

Date posted: 1 week ago

Location: 9330 US HIGHWAY 301 S, RIVERVIEW, Florida 33578

Job Description: Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed. Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans. Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information. Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established time frames. Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.

Collects critical demographic information from patients and confirms insurance details. Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed. Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements. Attends department meetings and promotes positive dialogue within the team.

Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls. Performs cashiering functions such as collections and cash reconciliation accurately. Other duties as assigned.

Qualification Requirements: High School Grad or Equiv (Required). Certified Healthcare Access Associate (CHAA) – Accredited Issuing Body. Certified Revenue Cycle Rep (CRCR) – Accredited Issuing Body.

Pay Range: $16.63 - $26.60

• Benefits from Day One:
  Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403‑B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well‑being Resources
• Mental Health Resources and Support
• Pet Benefits

This facility is an equal opportunity employer and complies with federal, state and local anti‑discrimination laws, regulations and ordinances.