Tire & Battery Technician - Automotive

Position Summary

As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member’s expectations.

• Be a Team Member:
  Collaborates with team members to fulfill sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians while communicating and developing interpersonal skills for providing safe and efficient customer service.
• Be an Expert:
  Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, and Point of Sale systems as well as phone and in‑person selling techniques.
• Be a Techie:
  Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training while adapting to new tools and encouraging others to use them.
• Be an Owner:
  Communicates equipment, tools, and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory, audits safety and compliance standards, reports TBC complaints, safety hazards, and problems with products, services, and work areas, and completes paperwork, logs, and other required documentation to ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
  
  Identifies member needs, assists members with purchasing decisions, and resolves issues and concerns.
• Be a Talent Ambassador:
  Acts as a brand advocate by valuing the members’ experience in the TBC area and modeling high‑quality service and products, influencing and inspiring others to work in a style that is respectful, supportive, and team‑oriented, understanding the roadblocks and assisting in training team members.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, co‑workers, customers, and other business partners to identify priorities, deadlines, and expectations; carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.

• Respect the Individual:
  Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent.
• Respect the Individual:
  Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Respect the Individual:
  Strengthens the team by helping develop and mentor others, recognizing others’ contributions and accomplishments.
• Act with Integrity:
  Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act with Integrity:
  Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.
• Serve our Customers and Members:
  Delivers results while putting the customer first.
• Serve our Customers and Members:
  Makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers…