Account Development Specialist

Job Title

Account Development Specialist

AMBA

Full‑Time | Monday through Friday

Position at AMBA: insurance coverage and membership benefits to retired and active educators, police officers, firefighters, and other state, city, and municipal employees. Inside Sales Account Development Specialist (W2) is a primarily inbound role with high‑volume inbound calls focused on education, service, and sales of Dental, Vision, and membership products. Outbound follow‑up may be required during lower inbound volume periods. The role suits candidates who enjoy phone interactions and balance service with sales.

Hourly pay of $17 plus monthly performance bonuses; benefits include medical, dental, vision, paid time off, and paid holidays.

This is a primarily inbound inside sales role supporting members and prospective members of large public employee and retiree associations.

• Handle approximately 50–60 inbound calls per day from members and prospective members.
• Educate callers on Dental, Vision, and association membership products and complete enrollments.
• Provide support and answers to questions related to existing policies and membership benefits.
• Make outbound calls to prospective members during periods of lower inbound call volume.
• Serve as a knowledgeable and professional advocate for AMBA’s association partners.
• Accurately document all member interactions and sales activity in designated systems within required time frames.
• Deliver a consistent, high‑quality member experience on every call.

This role operates in a structured, team‑based inside sales environment with clear expectations for call handling, documentation, and performance. Success requires comfort working on the phone throughout the day, managing multiple call types, and balancing service with sales goals.

• Enjoy speaking with members and prospects by phone throughout the day.
• Have experience in a call center, customer service, or inside sales environment.
• Are comfortable balancing service conversations with sales opportunities.
• Can work within established processes while being accountable for individual results.
• Value consistency, structure, and teamwork.

• Prefer minimal phone interaction.
• Are seeking a field sales or commission‑only role.
• Are uncomfortable managing high inbound call volume.
• Need a highly flexible or unstructured workday.

• One year of call center experience (preferred).
• One or more years of sales experience (preferred).
• Strong verbal, written, and interpersonal communication skills.
• Problem‑solving ability and attention to detail.
• Comfort navigating multiple systems and accurately documenting call activity.
• Ability to work collaboratively while being driven by individual performance.
• Flexibility with scheduling and work hours.
• Health insurance license preferred but not required.
• Bilingual Spanish skills preferred but not required.

• Hourly pay of $17 plus monthly performance bonuses.
• Medical, dental, and vision benefits.
• Paid time off and paid holidays.
• Stable full‑time schedule, Monday through Friday.
• Opportunities for growth within an established inside sales organization.

If you are comfortable in a phone‑based environment, enjoy helping members understand their benefit options, and are looking for a stable inside sales role with growth potential, we invite you to apply today.

AMBA is proud to be an Equal Opportunity Employer.