Call Center Sales Representative; Bilingual English​/Spanish

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus incentives that can bring top performers to an annual salary of over $70,000. You’ll enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

As a Call Center Sales Representative, you will leverage your skills to handle inbound sales calls effectively. You’ll be instrumental in acquiring new customers and upselling additional products and services to existing ones. Your expertise will drive revenue growth and enhance customer satisfaction.

• Deliver Exceptional Service: You will collaborate with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieve and Surpass Goals: You will achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
• Maximize Revenue: You will maximize revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities.
• Become a Product Expert: You will master order processing systems and explain all products and services to customers, while staying informed about competitors.

• Normal office environment.

• High school diploma or equivalent.

• Clear, straightforward, and professional communication with customers and colleagues.
• Proven sales techniques with consistent achievement of sales goals.
• Proficiency in computer and consumer electronics.
• Competence in using personal computers and relevant software applications, including billing systems.
• Strong verbal and written communication skills. Effective organizational skills with the ability to prioritize tasks.
• Demonstrated judgment and initiative in accomplishing job duties.
• Working knowledge of cable communications products and services, including TV, internet, and telephone.
• Bilingual:
  Spanish Required

• 2+ years call center sales experience.

Here, our employees don’t just have jobs; they’re building careers. We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.