Store Manager, Retail & Store Manager

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Great Lakes BU – Region 05 – Market 03: 12705 Pennsylvania, Riverview, Michigan 48192. Shift Availability:
Flexible.

• Directly supervises the activities of 2 or more full‑time employees, which may include Assistant Manager(s), Lead Representative(s), and Customer Service Representative(s).
• Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service.
• Develops, manages and assigns tasks to keep the store clean, adequately stocked, organized, and well‑kept based on company standards.
• Maintains a professional and supportive image among subordinates and supervisor.
• Schedules employees within company guidelines and to the needs of the business to maximize customer service and maintain store image.
• Implements non‑discriminatory management skills while hiring, training, counseling, mentoring, motivating, and separating employees.
• Develops positive and professional relationships with all suppliers.
• Promotes excellent service and resolves customer complaints in a timely, professional manner.
• Provides regular and predictable onsite attendance.
• Promotes and ensures a safe, positive public image within the neighboring community.
• Prepares ongoing and timely performance appraisals in Workday for all employees, including 30‑, 60‑, 90‑, and 12‑month check‑ins and ongoing anniversary check‑ins.
• Trains all employees to ensure customer service, store image, and marketing execution meet company standards.
• Trains all employees on safety procedures and promotes safety awareness.
• Mentors and trains all employees on cash awareness and expectations to reduce risk to the company/BU.
• Ensures employees complete all required training in a timely manner.
• Develops ways and means to ensure that all employees receive proper communication in a timely manner.
• Establishes periodic ongoing communication meetings with all store employees and the district manager.
• Evaluates and develops specific action plans to address the needs of the store to reach desired objectives.
• Organizes and maintains all store files and manuals.
• Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely.
• Manages and supervises store employees to ensure that all merchandise is stocked, attractively displayed, and priced correctly.
• Ensures that all required employment‑related posters and signs are in a place that is easily accessible to all employees.
• Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits.
• Budget and forecasts P&L lines, and understands and manages merchandise margins.
• Safeguards and accounts for all money received and disbursed.
• Performs all other financial analysis necessary to maximize sales and net profits.
• Notifies district manager of any sales, cash, inventory, or operating discrepancy.

• High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
• Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
• Ability to use a computer and acquire the necessary skills to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment‑related forms, etc.
• A valid driver’s license and dependable transportation.
• Open availability.
• Excellent oral and written communication in English.
• Ability to perform essential duties and physical functions described above.
• Ability to work in the conditions described below.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Certificates & Licenses:
  Food Server certificate (e.g., Serv Safe) and Food Safety Management certification may be required.

• Ability to work a minimum of 50 hours per week.
• Ability to be exposed to cold or warm temperature extremes during…