Sr. Business Manager - Retail Fraud Strategy and Analytics

Sr. Business Manager - Retail Fraud Strategy and Analytics

Senior Business Manager – Retail Fraud Strategy and Analytics at Capital One. Lead a team of business analysts and collaborate with Data Scientists, Digital Product Owners, Engineers, and Operations to detect and prevent fraud while delivering technology and customer migration solutions.

Responsibilities include managing a critical P&L, owning fraud strategy, providing analytical leadership, partnering with cross‑functional teams, coaching direct reports, and driving results across Capital One’s fraud and consumer protection organization.

• Manage a critical P&L to deliver tangible business results
• Own a strategy to turn your vision into a reality
• Be an analytical leader who seeks new and critical insights
• Be a crucial partner in the bank's larger digital journey
• Communicate with and influence the priorities of partner teams and senior leaders
• Empower and coach your direct reports to achieve their professional goals

General Responsibilities:

• Strategic leadership:
  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior.
• Business ownership:
  Own a business segment, potentially with P&L accountability, and strategic planning with a 1‑6 month horizon.
• Leadership:
  Manage and develop a team of analysts; coach and mentor associates throughout the organization.
• Product:
  Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics.
• Marketing:
  Lead direct‑to‑consumer marketing efforts for select products and strategic intent for products distributed through various channels.
• Credit Risk:
  Drive step‑change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
• Execution:
  Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements, and execute against the product strategy. Oversee multiple projects and programs concurrently.
• Partnership:
  Work closely with colleagues across Capital One including IT, Sales, Operations, Finance, and others to drive improvement in quality, volume, service, and profitability.
• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills complemented by a strong quantitative orientation.
• Strong business judgment, leadership and integrity:
  Tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business.
• Solid people leadership experience:
  Build and leverage the capabilities of a high‑performing team and business partners across the enterprise.
• Strong executive communication skills:
  Impeccable written and oral communication credentials with strategic influencing skills.
• Clear results orientation:
  Intense focus on achieving both short and long term goals.
• Successful track record of thriving in a fast‑paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus.

Basic Qualifications:

• Bachelor's Degree in a quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering).
• At least 2 years of experience in quantitative analysis.
• At least 2 years of experience in qualitative analysis.
• At least 1 year of experience in people management.
• At least 1 year of experience in project management.

Preferred Qualifications:

• Master's Degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering.
• 5+ years of experience in quantitative analysis.
• 5+ years of experience in qualitative analysis.
• 2+ years of experience in people management.
• 2+ years of experience in product development.
• 2+ years of experience in financial modeling.
• 2+ years of experience in economic forecasting.
• 2+ years of experience in project management.

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

Salary Range: McLean, VA: $193,000 – $220,300;
Richmond, VA: $175,500 – $200,300;
Riverwoods, IL: $175,500 – $200,300. This role is eligible for performance‑based incentive compensation, including cash bonus(s) and/or long‑term incentives.

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. All information you provide will be kept confidential and used only to the extent required to provide reasonable accommodations.