Manager, International Client Services

Manager, International Client Services

The Diners Club Network International Client Services manager role focuses on capturing and delivering precise, continuous compliance monitoring for Diners Club Network Participants (such as Issuers and Acquirers). The position aims to design and deploy forward-thinking monitoring solutions and evaluation tools that measure compliance levels and mitigate inherent risks across the global payment network.

As a key business analyst, you will elevate operational network compliance and help define the future of our global payment network—ideal for someone passionate about translating dynamic network policies into practical operational controls, designing executive dashboards, and maintaining audit-ready compliance monitoring solutions.

• Operationalize Regulations:
  Become an expert on payment network policies and operating rules, identifying actionable operational requirements for internal teams and external clients.
• Data Analysis:
  Analyze and improve operational data accuracy and metrics from DCI Participants to quantify their compliance levels, identify key risk indicators for reporting, and drive continuous compliance adherence improvements.

• Control Environment & Monitoring:
  Design and implement monitoring programs, along with strengthening operational controls practices to ensure continuous alignment with network requirements, audit standards, compliance obligations, risk visibility, and network strategic direction.
• Dashboard & Metrics Development:
  Build and maintain executive-level data reporting, key risk indicator (KRI) dashboards, and control assurance to give leadership clear visibility into DCI Participants’ compliance health.

• Cross-Functional Partnership:
  Build deep trust and strong working relationships across Risk, Compliance, Legal, Product, Technology, and Operations.
• Process Simplification & AI Adoption:
  Utilizes AI-enable tools to optimize current processes, automating monitoring tools to maximize consistency and efficiency.

• The Optimizer:
  You look beyond standard data and process to streamline network requirements, eliminating operational friction while tightening controls.
• The Policy Translator:
  You can digest network requirements to convert them into clear, practical guidelines to support compliance adherence by DCI Participants.
• The Data-Driven Partner:
  You bring structure to operational controls, and compliance data standardization using metrics and visual dashboards.

• Bachelor’s Degree or military experience
• At least 4 years of experience in Payment Network Policy, Risk Management or Compliance within the financial services or payments industry
• At least 3 years of Project Management, Business Analysis or Operational Management experience within the financial services or payments industry
• At least 3 years of experience developing, evaluating, and implementing compliance and risk assessment activities

• Experience working directly with card payment networks, issuing and acquiring institutions and payment processors
• Experience creating executive dashboards or operational tracking systems using tools such as Tableau, Power BI or Advanced Excel
• Project Management Professional (PMP), Agile/Scrum, Lean, or Six Sigma certifications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Chicago, IL: $138,100 - $157,700 for Manager International Client Services Riverwoods, IL: $138,100 - $157,700 for Manager International Client Services

Candidates hired to work in other locations will be subject to…