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Technical Support

Senior Healthcare SaaS Success Lead

Job in Riverwoods, Lake County, Illinois, USA
Listing for: Wolters Kluwer
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
  • IT/Tech
    Technical Support
Salary/Wage Range or Industry Benchmark: 95560 - 133750 USD Yearly USD 95560.00 133750.00 YEAR
Job Description & How to Apply Below
A leading information services company is seeking a Senior Customer Success Specialist to enhance customer interactions and retention strategies. This hybrid role involves overseeing advanced onboarding and resolving escalated inquiries. Candidates must possess a Bachelor's degree and at least 3 years of experience in SaaS-based customer success, preferably within the healthcare sector. Strong analytical and technical troubleshooting skills are essential, along with proficiency in CRM software.

The target salary range for this role is between $95,560 and $133,750 depending on location.
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Position Requirements
10+ Years work experience
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