Business Manager - Enterprise External Fraud

Business Manager - Enterprise External Fraud at Capital One summary:

The Business Manager - Enterprise External Fraud leads fraud risk management efforts across Capital One by overseeing, advising, and optimizing external fraud programs. This role involves collaborating with multiple business lines to identify risks, improve fraud detection, and implement strategic enhancements. The position requires strong analytical skills, leadership, and experience managing fraud risk in a dynamic financial services environment.

Within Capital One Risk Management, our Enterprise Fraud team is focused on creating a best in class fraud risk management program by ensuring our people, processes and technology are designed to operate in today’s digital and ever-changing environment. This team oversees, advises and assesses external fraud risk management activities occurring across the company, identifies risks, optimizes fraud strategies, tools and technologies to balance customer experience with loss management and develops a fraud risk management governance and training program.

This team works in close partnership with other key risk functions to ensure a comprehensive fraud risk management framework.

We are looking for a motivated analytical individual who will join us as a key leader on the Enterprise Fraud team. In this role, you will regularly engage with leaders and executives across Capital One’s fraud defense teams to provide thought leadership and challenge the lines of business on their fraud risk management activities. Given the importance of fraud risk management to the Company, this role is high-profile with opportunity for significant impact and growth.

As a Divisional Fraud Advisor in the Enterprise Fraud team, you will apply your strategic and analytical skills to solve major company challenges. You will lead and partner with world-class professionals to evaluate and recommend enhancements to line of business fraud programs that will help make Capital One a leader in fraud risk management. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Responsibilities include, but are not limited to :

• Oversight and effective challenge of 1st line fraud programs and decisions

• Performance monitoring and analysis of trends and identification of emerging risks

• Drive step-change improvements in performance by connecting drivers of trends to historical behaviors and through cross-lines of business threat and best practice sharing

• Collaborate with various lines of business to identify and execute on opportunities to improve efficiency and improve fraud detection

• Provide coaching and mentoring to associates in the organization with a goal of developing and retaining talent at Capital One

Our ideal candidate :

• Strong analytical skills:
  Proven track record of decision making and problem solving based on analytics

• Strong business judgment, leadership and integrity

• Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Be seen as a strategic thought partner, effectively communicating with and influencing leaders across the enterprise

• Have a strong bias for action and a drive to get things done

• Ability to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment

Basic
Qualifications :

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)

• At least 2 years of experience in analysis

Preferred Qualifications :

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

• 5+ years of experience in analysis

• 2+ years of experience in financial services

• 1+ year of experience in consulting

• 2+ years of experience in people management

• 3+ years of experience in fraud risk management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The…