Process Coordinator - Subpoena Fulfillment

Process Coordinator - Subpoena Fulfillment

A great opportunity exists for a detail-oriented, confident and highly organized professional to join Capital One's Subpoena Fulfillment and Intake team. This team based in the Capital One Legal department is a dynamic group of legal professionals who receive, review, research, and fulfill third‑party subpoenas issued to Capital One. This role involves reviewing legal requests (e.g., subpoenas) received from external requestors including state agencies, private attorneys, and law enforcement.

Also part of the core job function is customer account research, document collection, and coordination with internal business groups. The Principal Coordinator must manage multiple responsibilities, demonstrate strong judgment, and meet time‑bound deadlines.

In order to achieve meaningful, collaborative time in the office, the role requires onsite work at the Riverwoods location in accordance with the Capital One hybrid policy.

• Review and prepare responses to subpoenas and government agency requests for customer account information consistent with the best interests of customer/company.
• Interact with business lines to research account systems of record to compile requested information.
• Evaluate account information received from all business lines to ensure completeness, quality, and accuracy consistent with subpoena requests.
• Communicate with requesting parties/agencies to resolve ambiguous requests.
• Notate relevant request and response information in the system of record.
• Manage workload efficiently to ensure requests are completed timely and within stated team benchmarks.
• Identify and solve issues within scope and elevate to management in a timely manner.
• Actively support and comply with team and department objectives.
• Prioritize tasks and manage deadlines.
• Assist with team administrative functions, reporting, and special projects (as needed).

• High School Diploma, GED or equivalent certification, or military experience.
• At least 1 year of experience in Google Workspace and Excel.

• Bachelor's degree.
• Strong written and verbal communication skills.
• Excellent organizational skills and time management.
• 1+ years of experience in a law firm OR legal department.
• 1+ years of experience in financial services industry.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid, meaning associates spend 3 days per week in person at one of our offices listed on this job posting. Fridays are enterprise‑wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in‑person options for associates to work together in our beautifully designed team areas.

Riverwoods, IL: $56,800 - $64,800 for Process Coordinator II

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.