Collections Officer

Responsibilities

• Evaluate all documents in collection portals through all governmental payment methods.
• Submit the requested documents as per the government regulations to ensure seamless process.
• Follow up and ensure timely collection of accounts receivables and escalates to line manager when needed.
• Plan & report weekly/monthly/yearly forecast.
• Follow up for collection of payment.
• Collect and analyze data, market conditions & customer feedback; submit them to the line manager.
• Identify customers’ complaints & inquiries and resolve in an effective manner.
• Prepare a variety of status reports including activity, closings, follow-up, and adherence to goals.
• Archiving management for all documents related / Maintain record of all clients past payments.
• Respond to inquiries from clients to provide information about their accounts or services offered by the company.
• Manage all outstanding balances for client payments and reconcile all invoices for accounts receivables.

• Bachelor’s degree in Accounting, Business Administration, or a related field (preferred).
• Proficiency in MS Office applications.
• Good command of English (reading and writing).