Credit Control & Collection Specialist

• Monitor customer, broker, and intermediary accounts to ensure compliance with approved credit terms.
• Follow up on outstanding balances through calls, emails, and official correspondence.
• Issue payment reminders and periodic account statements.
• Monitor aging receivables and elevate overdue accounts when required.
• Coordinate with internal departments to resolve invoice and payment-related disputes.
• Support repayment plan negotiations where necessary.
• Prepare and maintain accurate aging and collection reports.
• Maintain up-to-date records of collection activities and customer communications.
• Support management and regulatory reporting requirements.
• Recommend accounts for provision or write-off in accordance with company policies.
• Ensure compliance with internal credit control procedures and applicable regulatory requirements.
• Strong communication and negotiation skills.
• Excellent attention to detail and accuracy.
• Strong analytical and problem-solving abilities.
• Ability to prioritize tasks and manage deadlines effectively.
• Proficiency in Microsoft Excel and financial reporting tools.
• Strong follow-up and collection skills.
• Ability to work collaboratively with internal and external stakeholders.
• Fluent in Arabic and English is preferred.

Qualifications & Experience

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 2-4 years of experience in Credit Control, Accounts Receivable, Collections, or a related role.
• Experience with in the insurance or financial services sector is preferred.
• Good understanding of receivables aging, credit risk, and collection processes.
• Familiarity with the regulatory environment applicable to insurance companies.
• Experience working with ERP/accounting systems such as Oracle or SAP
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