Receptionist, Administrative​/Clerical

Company:
Nesma & Partners

To create a positive and welcoming impression of Nesma & Partners by providing excellent customer service and administrative support through answering all calls and transferring them to the respective people for all employees to benefit from reception services.

• Welcome and greet visitors, clients, or customers with a friendly and professional demeanor by providing a warm and inviting atmosphere to create a positive first impression.
• Manage incoming phone calls and route them to the appropriate departments or individuals and take messages in order to provide basic information to callers.
• Respond to inquiries from visitors and callers, providing information about the company's products, services, or general queries and direct the inquiry to the relevant person or department for a better work process.
• Assist in scheduling appointments for clients or employees with various departments or individuals within the organization to ensure that appointments are spaced appropriately, reducing waiting times and preventing scheduling conflicts.
• Receive, sort, and distribute incoming mail and packages.
• Assist in arranging outgoing mail or packages to reduce waiting times and prevent scheduling conflicts.
• React calmly and efficiently in case of emergencies, such as accidents or medical incidents, by alerting the appropriate personnel and authorities.
• Assist with additional tasks or projects assigned by management or supervisors, contributing to the smooth functioning of the office.

• Follow all relevant office support processes, policies, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance with the organization’s values and ethics at all times to support the establishment of a value drive culture within the organization.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

• Conduct all activities in a safe and environmentally responsible manner in compliance with internal policies and guidelines.

• Assist in the preparation of timely and accurate reports to meet office support requirements, policies, and quality standards.

Education/Certification

• High School/Vocational Diploma or equivalent.

Experience

• 2-4 years’ related experience in roles within similar positions.

Languages

• Administrative Assistance, Customer Service, Confidentiality & Data Privacy, Office Supply and Inventory Management, Meeting Event & Coordination, Document Control.

• Customer Focus, Decision Quality, Cultivates Innovation, Action Oriented, Ensures Accountability, Collaborates, Communicates Effectively, Self-Development, Situational Adaptability.