Back Office Key Account Manager

Key Responsibilities

• Client Relationship & Customer Service
  • Serve as the main point of contact for back‑office clients, handling inquiries via email and phone in a timely and professional manner.
  • Provide clients with clear service plans, timelines, and documentation requirements.
  • Deliver regular updates on service progress and proactively communicate any delays or issues.
  • Ensure clients are well‑informed to support effective decision‑making and stakeholder communication.
• Administrative & Financial Support
  • Draft and support preparation of professional correspondence, including contracts, agreements, and official letters.
  • Support financial and commercial activities such as proposal preparation, cost modeling, invoice request forms, and PO processing.
  • Manage client and vendor registrations and follow up on outstanding and aged receivables.
  • Maintain accurate and up‑to‑date records across task management and client tracking systems.
  • Assist in preparing operational and performance reports for senior management.
• Back Office & Compliance Operations
  • Support delivery of back‑office services in accordance with agreed quality standards and timelines.
  • Coordinate renewal of licenses and registrations with relevant authorities.
  • Support ongoing compliance with Saudi Labor Law and related regulations.
  • Assist with immigration, employee mobility, and management of key government portals (e.g., HRSD, GOSI, Muqeem, QIWA).
  • Support issuance and attestation of employee‑related documentation, including visas, Iqamas, and official letters.
• Collaboration & Cross‑Functional Support
  • Participate in team and project meetings as required.
  • Collaborate with HR, GRO, and Finance teams on documentation, invoicing, reconciliations, and overdue collections.
  • Work closely with internal business units to support service delivery and internal

• Fluent in English and Arabic (written and spoken).
• Strong analytical, research, and problem‑solving skills.
• Proficient in MS Outlook, Word, and Excel.
• Excellent communication, interpersonal, and customer service skills.
• Highly organized, detail‑oriented, and process‑driven.
• Motivated, trustworthy, and effective team player.

• Experience in Corporate Services, Government, Consultancy, or Professional Services environments is preferred.
• Proven administrative and stakeholder management experience.
• Exposure to international business environments is an advantage.
• Fast learner with the ability to adapt to new responsibilities.