Business Support & Office Services Partner

Onsite Location(s):
Riyadh, SA

Additional Locations: N/A

This role combines Business Support and Office Services responsibilities, with an equal focus on both areas. The primary purpose of the position is to deliver exceptional service and customer support to the Growth Emerging Markets (GEM) organization while partnering closely with the GEM Marketing team and serving as the local representative of the Office Services function in Saudi Arabia.

The Business Support & Office Services Partner is responsible for providing administrative, organizational, workplace and operational support to employees, business teams, customers, vendors and key stakeholders. As a primary point of contact for internal and external stakeholders, the role operates with a high degree of accountability and autonomy while ensuring compliance with company policies, procedures and regulatory requirements.

Within the Business Support scope, the role provides complex administrative and organizational support to business teams and supports international meetings and congresses.

Within the Office Services scope, the role serves as the local representative of the Office Services function, ensuring efficient office operations, a positive employee and visitor experience, and alignment with regional workplace standards and initiatives.

The role reports directly to the Business Support Manager, with a dotted-line reporting relationship to the Office Services Manager and Country Director.

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

• Serve as the primary contact for local Sales and Marketing teams, customers, HCPs, HCOs, PCOs, preferred vendors and conference organizers.
• Provide information, answer questions regarding established policies and procedures, and direct stakeholders to appropriate resources.
• Deliver administrative support including document preparation, correspondence, reporting and coordination activities.
• Handle confidential information with discretion and professionalism.
• Act as a subject matter expert in designated Business Support processes when required and provide guidance to GEM and EMEA teams.

• Lead Internal Request Form (IRF) administration for local HCP events and activities.
• Coordinate timely communication among all stakeholders involved in the IRF process.
• Support cross-country and cross-divisional IRF activities as required.
• Assist with internal and external audits related to HCP interactions, meetings and events.
• Ensure compliance with applicable policies, procedures and regulatory requirements.

• Manage purchase requisitions and purchase orders, including vendor setup requests, quotations, budget verification and payment terms.
• Process invoices and monitor payment status and follow-up activities.
• Support spend tracking and budget monitoring in partnership with Finance.

• Coordinate logistics for local meetings, events, training programs and business activities.
• Manage venues, contracts, travel arrangements, catering, agendas, schedules and attendee communications.
• Coordinate communications with relevant stakeholders and supporting functions.
• Collaborate with Business Support colleagues on regional and international meetings and events when required.

• Serve as the primary local contact for all Office Services-related matters in Saudi Arabia.
• Welcome visitors, customers, candidates and vendors.
• Coordinate visitor management processes and meeting room readiness.
• Manage incoming and outgoing mail, courier services and shipments.
• Coordinate office supplies, pantry supplies, beverages and workplace consumables.
• Support onboarding and offboarding activities related to workplace services and facilities.

• Ensure efficient day-to-day office operations and workplace functionality.
• Coordinate office maintenance, repairs, preventive maintenance activities and facility improvements.
• Manage relationships with local service providers, including cleaning, maintenance and security vendors.
• Monitor service quality and vendor performance.
• Coordinate office access management, badges, parking and workplace logistics.
• Communicate workplace updates and maintenance activities to employees.

• Support vendor onboarding, contract administration and performance management activities.
• Participate in vendor reviews and negotiations with management.
• Assist with office budget planning, forecasting and expense tracking.
• Support purchase order processing, supplier payments and budget monitoring.