Sales Administration Specialist | alfanar Electric

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Description:

Requisition : 28804

City: KSA

Group overview:
Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanar
is involved in:

• Electrical, Electromechanical and Civil Engineering Construction
• Manufacturing and Marketing Electrical Construction Products
• Allied Engineering Services

Our Main Divisions:

• alfanar electric
• alfanar Construction
• alfanar Building Systems

alfanar electric

alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.

alfanar electric operates industries in:

• Riyadh and Jubail, Saudi Arabia
• Dubai, UAE
• London, UK

alfanar has a development and engineering center in Chennai, India.

Industrial Complex, Riyadh

The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.

Spread across 700,000 square meters, the Complex houses alfanar’s facilities.

The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.

Provide administrative and operational support to the Sales team by managing sales documentation, invoicing, customer records, coordination with internal departments, and ensuring compliance with company policies and procedures.

Sales Invoicing & Order Processing

• Issue delivery notes (OBDs) and sales invoices according to company procedures.
• Follow up on pending delivery notes and ensure all OBDs are invoiced within the required period.
• Issue special invoices (gifts, samples, etc.) through the system.
• Process color replacement requests and follow up until OBDs are issued.
• Manage third-party orders (TPOs) in coordination with the STD project team and after branch manager validation.

Delivery, Stock & Demand Coordination

• Follow up on material shortages with the Demand Planning team to ensure full order fulfillment.
• Verify proof of delivery (POD), ensure complete signatures, and confirm customer receipt and approval.
• Ensure hubs are supplied with forecasted quantities and required safety stock.
• Support the Customer Service team with issued items under their custody and provide custody and shortage reports.

Customer Accounts, Credit & Incentives

• Prepare, review, and submit credit limit increase requests after obtaining required sales approvals.
• Review customer incentives received from Finance and share feedback with concerned branches.
• Prepare and review seller incentive documents and submit them to Finance for payment processing.
• Support Sales with reports on customer balances, due and overdue invoices, and credit limits, and follow up to close pending payments.

Customer Records & Compliance

• Maintain and periodically update customer profiles and ensure all documents are valid and up to date (CR, licenses, promissory notes, etc.).
• Ensure customer information is updated on the Alfanar website in coordination with the Sales team.
• Prepare sales staff handover applications with all required supporting documents.

Pricing, Warranty & Sales Support

• Prepare and issue price memos in coordination with Product Marketing and Finance.
• Request warranty letters from the Customer Service team based on Sales requests.
• Conduct periodic customer visits to support the loyalty program and for general follow-up when needed.

Administrative & HR Coordination

• Handle petty cash and manage branch expenses in line with company policy.
• Support sales events, including issuing gifts and managing event-related expenses.
• Submit and follow up on administration requests (vehicles, shipments, travel bookings, access cards, business cards, etc.).
• Submit and follow up on HR-related requests (letters, start work notifications, employee clearance, etc.).

Documentation, Assets & Compliance

• Properly archive all documents to ensure easy retrieval (contracts, letters, memos, policies, customer documents, etc.).
• Maintain asset records, including transfers and disposals, in coordination with Finance.
• Suggest improvements to procedures to…