Last Mile Support Officer

Onboarding and Offboarding Responsibilities

• Manage the end-to-end onboarding and offboarding process for riders.
• Collect, verify, and upload necessary documents (IDs, contracts, license copies, etc.).
• Coordinate with vendors and internal teams for rider replacements or updates.
• Issue, track, and recover rider assets such as delivery devices, uniforms, fuel cards, and car keys.
• Update asset records and report discrepancies to the Asset Control Associate and Regional Supervisor.

• Handle and record petty cash usage for site-level rider needs (fuel, repairs, emergencies).
• Submit expense reports with supporting documents and ensure compliance with cash handling policies.

• Support onboarding of leased vehicles, coordinate with drivers, and report vehicle-related issues.
• Log vehicle usage, accident reports, and transfer activities in alignment with SOPs.

• Ensure riders are briefed on policy updates and compliance requirements.
• Prepare and submit daily reports on onboarding status, asset movements, petty cash usage, and incidents.

• Act as the point of contact for rider admin support during assigned shifts.
• Coordinate with Safety, Facility, and P&L teams for escalated issues or cross-functional needs.

• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
• Uphold a high-performance working environment and promote HS’s Values.

• 2+ years of experience in fleet admin, HR support, or operations coordination roles.
• Familiarity with onboarding processes, documentation handling, and petty cash procedures.
• Strong attention to detail, documentation, and accuracy.
• Good communication and coordination abilities.
• Proficient in Microsoft Office and reporting tools.

• High Diploma in Logistics, Business, or any other related field.