Facilities Coordinator

RUA is a forward‑thinking institution for cross‑cultural arts education and creative innovation in the Middle East that fosters bold ideas that inspire progress and transform society by cultivating industry and academic collaboration and rethinking creative education, all while creating a space for global ideas to flourish in a culturally inspiring environment.

• Our Vision
• To be an inspiring beacon of knowledge for future generations, integrating culture and arts, empowering students to discover passions and develop talents while fostering creativity and cultural exchange.
• Our Mission
• To cultivate an innovative educational environment in culture and arts, delivering cutting‑edge programs that foster cultural and artistic engagement, enriching both the Saudi and global communities.
• Our Aspirations
• The leading cultural university across the Middle East and North Africa.
• Ranked among top 50 universities worldwide specializing in cultural education.
• A global hub for cultural education and knowledge exchange.

• Coordinate day‑to‑day facility service requests, ensuring timely response and resolution to support smooth campus operations.
• Support campus readiness by coordinating space setups, logistics, and operational activities.
• Ensure accurate tracking and follow‑up of all requests through the ticketing system to maintain service visibility and accountability.
• Act as the focal point for the Facilities Help Desk, managing request intake, issuing tickets, and guiding users on service processes.
• Conduct regular general inspections of campus spaces to identify issues, ensure readiness, and proactively raise service requests.

• Support the implementation of structured service request processes, ensuring consistency, transparency, and efficiency in handling operational needs.
• Coordinate with relevant functions to support efficient space utilization planning, including room booking coordination.
• Ensure alignment of day‑to‑day coordination activities with overall FM service delivery objectives.

• Coordinate service requests across maintenance, campus services, and other FM functions, ensuring proper allocation and follow‑up until closure.
• Manage and monitor the ticketing system, ensuring all requests are logged, tracked, updated, and closed in a timely manner.
• Coordinate room bookings and space allocation requests, ensuring alignment with academic schedules and operational priorities.
• Coordinate space setup requirements for classes, events, and operational activities, ensuring readiness in line with schedules.
• Support planning/scheduling of services, resource allocation and vendor coordination.
• Manage  printing, issuance, and access control coordination, ensuring proper authorization and system updates.
• Track and report on service request status, response times, and completion rates.

• 5 years of experience in facilities management, campus operations, or service coordination roles.
• Experience working with CAFM/ticketing systems and help desk operations for service request management.
• Exposure to room booking systems, space management, and access control coordination.
• Experience supporting maintenance, soft services, and operational activities in a campus or similar environment.

• Strong coordination and organizational skills with the ability to manage multiple requests simultaneously.
• Ability to plan/prioritize service requests based on urgency and operational impact.
• Experience in managing help desk workflows, ticket tracking, and service request lifecycle.
• Ability to coordinate space utilization, room bookings, and resource scheduling effectively.
• Experience in coordinating with vendors and cross‑functional teams to ensure timely service delivery.
• Good understanding of service delivery processes and operational workflows.

• Strong communication and stakeholder coordination skills.
• User‑focused mindset with the ability to manage user expectations effectively.
• Attention to detail, particularly in data entry, tracking, inspections, and reporting.
• Problem‑solving ability and adaptability in a dynamic operational environment.

RUA represents a platform for discovery, a space where talent is nurtured, and a gateway for Saudi art and culture to the world. We welcome you to join us on this exceptional journey. Together, we will shape the ambitious cultural future of the Kingdom and inspire the world.

As the first of its kind in the MENA region, RUA serves as a center of creativity, knowledge, and innovation, contributing to shaping the future of Saudi Arabia’s cultural ecosystem and creative economy, driving the growth of Saudi Arabia’s cultural sector in alignment with Saudi Vision 2030.