Manager Operations - Tourism Services

Role Overview

To effectively manage general administration and marketing activities and proactively maintain records of day-to-day activities To undertake the responsibility of sourcing procuring maintenance invoice processing of office supplies other facilities and amenities.

• Manage day to day tourism operations administration and coordination activities while ensuring cost control on regular expenses
• Responsible to support the team across regions with all operational admin and coordination work
• Manage coordinate admin activities including liaison with Internal external stakeholders
• Ensure implementation of the contract negotiated with service providers clients
• Responsible for provision of stationery food corporate gifts etc as per requirement given by Business Units Management
• Maintain records of client bills to ensure timely payment of bills after seeking approval
• Process bills to accounts for payments and maintain receipts of invoices
• Ensure filing of claims and recovery
• Support all tourism accounts across regions with daily operations and back-end support
• Implement operational policies and procedures to enhance client partnership
• Ensure all client communications and interactions are documented and accessible to relevant team members
• Serve as the primary point of contact for assigned clients building and maintaining strong relationships
• Monitor and track all operational activities across regions
• Reporting of activities as required by business Generate financial data compile and submit reports and assess the financial health of the client accounts
• Preparation of monthly quarterly and annual account reconciliations and updating and reading of accounting books
• Monitor and enforce compliance with tax and financial reporting standards
• Intermediate in ensuring smooth and efficient flow of information between internal and external stakeholders
• Mediate between the organization employees stakeholders on financial issues for amicable resolution of differences

Education:

Minimum:
Graduate or global equivalent degree Additional:
Postgraduate or global equivalent degree.

Language:
Bilingual in English and Arabic is essential; other languages.

Experience:

5 – 8 years of relevant experience.

• Basic knowledge of Computers and work with MS Office efficiently
  
  Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness.
• Indictive KRA
• Admin / Finance support
• Vendor Management
• Internal customer satisfaction (VOC/ ESAT scores)
• Timely processing of vendor invoices
• Operational Support
• Budgeting for Tourism Service accounts