Customer Service Officer

To handle & process internal and external customers’ requests in the most efficient way and to ensure customer satisfaction.

• 1.Answers & processes customer’s queries & requests over the phone.
• 2.Answers, coordinates with & processes sales team members’ queries and placement of orders over the phone.
• 3.Answers & processes inter-office orders over the e-mail system.
• 4.Coordinates with sales team and accounts receivables manager before processing of orders.
• 5.Takes and invoices sales orders based on the price list and the exception list and follow up on the processing of their requests.
• 6.Coordinates with the delivery team and makes sure customers receive their orders on time.
• 7.Processes customers’ complaints through the right channels.
• 8.Processes returned goods as per the respective procedure.
• 9.Coordinates & follows up with the store keeper, making sure he/she is preparing orders in the most efficient & effective way and as per company’s regulations & protocol and follow up on the schedule of delivery team prepared by him/her.
• 10.Handles the processing of special orders of items and is responsible for following up on them.
• 11.Keeps a record of all special items ordered.
• 12.Prepares reports to CS Manager about no. of invoices per day, total sales…etc.
• 13.Prepares & submits a daily report about his daily activities & achievements & submits it to his/her supervisor.
• 14.Responsible for abiding by & actively participating in Medicals International Quality Management system)

• a. Educational Background:
• A bachelor's degree is preferred.
• b. Professional Background:
• 0-2 years of experience external to MI.
• Specific Knowledge:
• Good knowledge of Microsoft Office (Word, Excel,Power point & e-mail system…)