Service Delivery Coordinator Job Riyadh area,Riyadh Region Saudi Arabia,Administrative/Clerical

b Key responsibilities b

Ensures the administration of client complaints being managed by the service delivery team
Supports the management all updates for contracted accounts within the team s portfolio and facilitate and ensure the timely implementation of standard changes within client accounts
Ensures the achievement of all deliverables using best practices against agreed service level agreements and key performance indicators
Supports the service delivery team by obtaining the right information to satisfy client requirements
Coordinates meetings with clients
vendors
and other internal external stakeholders
Collates management information needed to update and produce client service reports and internal reports
Assists with the completion of incident reports
meeting notes and other client communication as required and approved by the relevant stakeholder s
Maintains the accuracy of operations and or procedure manuals and schedules and facilitates annual reviews of all manuals for the team
Publishes updates of operations and or procedure manuals to stakeholders using release management communication channels
Assists with day-to-day filing
portal management and maintenance of client records
working with the Legal team to ensure that client contracts are maintained in document management systems
Engages with service delivery groups to ensure the seamless delivery of procedures
Adheres to governance procedures for all non-standard procedure establishment requests and co-ordinate the process or work instructions within release management procedures
Identifies and implements process improvements to ensure optimal delivery engagement and advise the relevant stakeholders accordingly
Performs any other related task as required

To thrive in this role, you need to have:

Ability to adapt to different requirements/scenarios.
Displays a high level of attention to detail and has a proactive approach to work.
Reliable with the ability to produce a high quality of work.
Good written and verbal communication skills.
Ability to build effective working relationships with a variety of stakeholders.
Ability to work well within a team environment.
Strong orientation towards ensuring client satisfaction and service delivery.
Ability to multi-task in order to achieve desired outcomes.
Developing ability to think critically and creatively, as well as the ability to work independently and as part of a team.
Strong organizational and time management skills.
Developing proficiency in Microsoft Office Suite.

Academic qualifications and certifications:

Relevant high school diploma in addition to vocational training.
Working towards completion of an ITIL certification preferred.

Required experience:

Demonstrated experienced gained within a similar role.
Demonstrated experience in a customer service or administrative role.