مسؤول التسجيل و المتابعه Job Riyadh area,Riyadh Region Saudi Arabia,Administrative/Clerical

Responsibilities

* Serve as the main point of contact for students regarding academic, administrative, and general inquiries.
* Provide students with accurate information about programs, schedules, policies, procedures, and institute services.
* Follow up on student attendance, punctuality, engagement, and academic-related concerns.
* Communicate with students regarding absences, schedule changes, classes, assignments, and important announcements.
* Receive, document, and follow up on student complaints, concerns, and requests, ensuring timely resolution.
* Coordinate with instructors and academic teams regarding student performance, attendance, behavior, and other student-related matters.
* Coordinate with other departments such as Admissions, Finance, HR, and Administration when required.
* Maintain accurate and up-to-date student records, documents, and databases.
* Assist students with registration, enrollment, transfers, withdrawals, class changes, and other administrative procedures.
* Follow up with students who are inactive, absent, or at risk of discontinuing their studies.
* Support student orientation and onboarding activities for new students.
* Organize and support student activities, events, workshops, exhibitions, and other institute initiatives.
* Ensure that student policies and procedures are communicated clearly and consistently.
* Prepare regular reports related to attendance, student concerns, retention, and other Student Affairs activities.
* Maintain confidentiality of student information and records.
* Provide a professional, welcoming, and supportive experience for all students.
* Perform other student-related duties as assigned by management.

Qualifications

* Bachelor’s degree in Business Administration, Education, Psychology, Human Resources, or a related field.
* 1–3 years of experience in student affairs, customer service, administration, education, or a related role.
* Excellent communication and interpersonal skills.
* Strong follow-up and problem-solving skills.
* Good organizational and time-management abilities.
* Ability to communicate professionally with students, instructors, parents, and internal teams.
* Proficiency in Microsoft Office and basic administrative systems.
* Good command of English and Arabic.
* Ability to work in a fast-paced educational environment.

Skills / Capabilities

* Student-focused approach
* Communication and interpersonal skills
* Problem solving
* Follow-up and accountability
* Organization and attention to detail
* Conflict management
* Teamwork and coordination
* Professionalism and confidentiality
* Ability to handle multiple tasks and priorities