Service Advisor

Job Summary:

The Service Advisor is responsible for interfacing with customers, assessing their vehicle service needs, and coordinating the repair process. This role requires strong communication skills, a solid understanding of commercial vehicle maintenance and repair, and the ability to provide high-quality customer service.

Key Responsibilities:

• Greet and interact with customers in a professional and courteous manner
• Conduct thorough inspections of customer vehicles to identify service and repair requirements
• Explain findings and recommended services to customers, providing cost estimates
• Coordinate the repair process, communicating with technicians and parts personnel
• Follow up with customers on the status of their vehicle and ensure timely completion of work
• Maintain detailed records of all customer interactions and vehicle service history
• Assist with inventory management and ordering of necessary parts and materials
• Provide feedback and recommendations to improve department efficiency and customer satisfaction

Qualifications:

• 5-7 years of experience as a Service Advisor in the commercial vehicle industry
• Strong knowledge of commercial vehicle systems, diagnostics, and repair procedures
• Excellent communication and interpersonal skills to effectively interact with customers
• Ability to multitask, prioritize, and manage time effectively
• Proficient in Arabic and English, both verbal and written
• Computer literate with experience using service management software
• Valid driver's license and ability to test drive vehicles as needed

Joining our team at New East Isuzu KSA means being part of a dynamic and growing company that values its employees and provides opportunities for career advancement. We offer a competitive salary, benefits package, and a supportive work environment.

If you are a customer-focused individual with a passion for the automotive industry, we want to hear from you! Apply now to become a part of our team as a Service Advisor.