Officer, Sale Control

Job Purpose

To control and optimize workshop operations by effectively allocating jobs monitoring work progress and ensuring maximum productivity efficiency and on-time vehicle delivery while maintaining high service quality and customer satisfaction

• Support with maximizing workshop productivity efficiency and overall utilization by monitoring daily flat rate hours technician loading and available capacity
• Track amp record labor hours time controls service remarks and required reports within the Dealer Management System DMS to ensure proper documentation and workflow tracking
• Prepare and update daily job allocation sheets compute available hours and track workshop vehicle inventory status
• Ensure optimal use of workshop bays tools and equipment while preventing non productive bay occupancy
• Assign Repair Orders ROs based on technician skill level and capability ensuring accurate time on off recording correct operation codes and proper labor charging
• Track work in progress WIP to ensure timely job completion and adherence to promised delivery times
• Facilitate sublet and bought out repairs and manage vehicles pending parts or customer approval
• Coordinate daily with Service Advisors on WIP status and support customer approval for additional work
• Track technician performance time utilization and identify training needs to support development
• Promote professional treatment of technicians and report operational or safety risks to management
• Support with ensuring adherence to workshop safety cleanliness and operational standards
• Provide accurate productivity performance and utilization reports to management

• Diploma in Automotive Service Technology or Auto Electrical Technology or any relevant field
• 0 - 2 Experience in automotive diagnostics servicing and repairs or any relevant field