Senior Specialist, Collision Repair

To manage the body and paint workshop network, ensuring smooth operations, high repair quality, expenses control, and customer satisfaction. This role supports the setup of new workshops, including equipment selection, layout design and fit-out, in addition to reviewing and approving third-party workshops to ensure they meet company standards.

• Supervise daily operations across all body & paint workshops to maintain high productivity and efficiency.
• Follow up on ongoing repair orders and coordinate with the Parts Department to ensure timely parts availability.
• Monitor paint and material stock levels and take necessary actions to maintain adequate inventory.
• Manage the full insurance repair order process, ensuring accurate documentation and full compliance with insurance requirements.
• Monitor workshop KPIs and implement continuous improvement initiatives to enhance performance and service quality.
• Support diagnosis of technical issues and assess unresolved cases to technical support when needed.
• Support customer service by resolving complaints and ensuring high levels of customer satisfaction.
• Certifying third-party body & paint workshops based on technical and operational criteria.
• Contribute to the setup and development of new body and paint workshops, including equipment selection, layout design and fit-out execution
• Ensure proper maintenance and safety compliance of all workshop tools and equipment.
• Ensure all workshop staff are trained on standard operating procedures and dealership systems.

CEER Motors

Senior Specialist, Collision Repair

04-029

Commercial

6

Aftersales

Manager, After Sales Service Operations

Service Operations

To manage the body and paint workshop network, ensuring smooth operations, high repair quality, expenses control, and customer satisfaction. This role supports the setup of new workshops, including equipment selection, layout design and fit-out, in addition to reviewing and approving third-party workshops to ensure they meet company standards.

• Supervise daily operations across all body & paint workshops to maintain high productivity and efficiency.
• Follow up on ongoing repair orders and coordinate with the Parts Department to ensure timely parts availability.
• Monitor paint and material stock levels and take necessary actions to maintain adequate inventory.
• Manage the full insurance repair order process, ensuring accurate documentation and full compliance with insurance requirements.
• Monitor workshop KPIs and implement continuous improvement initiatives to enhance performance and service quality.
• Support diagnosis of technical issues and assess unresolved cases to technical support when needed.
• Support customer service by resolving complaints and ensuring high levels of customer satisfaction.
• Certifying third-party body & paint workshops based on technical and operational criteria.
• Contribute to the setup and development of new body and paint workshops, including equipment selection, layout design and fit-out execution
• Ensure proper maintenance and safety compliance of all workshop tools and equipment.
• Ensure all workshop staff are trained on standard operating procedures and dealership systems.

Bachelor’s degree in mechanical, Industrial, or Automotive Engineering, or any related field.

3 years of minimum experience in a similar role within an automotive dealership or body and paint operations.

Definition

• Collaboration

Communicates clearly and transparently with others, shares information and works well within a team, valuing the positive contribution each person makes.