IT - Sales Manager

Provide strategic direction, accountability & vision for designated Injazat clients—planning budgets, managing projects, setting goals, identifying additional business opportunities, and ensuring exceptional client satisfaction.

• 6+ years of experience in a client servicing or partner relationship role

• Day to Day Operations
  • Manage all aspects of client business, providing exceptional client service, while maximizing profitability by identifying opportunities to upsell and cross-sell Nesma Injazat’s range of Digital Transformation solutions.
  • Recommend budgets, and monitor financial performance versus the budget so that the business is aware of forecasted revenues.
  • Maximize penetration of Nesma Injazat’s solutions and product offerings among large existing clients, as well as new prospects.
  • Design short and long‑term growth strategies, as well as prepare execution plans to achieve & surpass targets.
  • Build and sustain long‑term client relationships by understanding their business needs, strategies and vision, and recommending relevant digital transformation solutions.
  • Serve as the key point of contact for key accounts and customer stakeholders.
  • Bring consulting skills and capabilities to the table by advising internal resources on pre‑sale, sale, and delivery strategies & tactics.
  • Assist vertical leads in identifying clients and departments that require change management to adapt to new technologies.
  • Ensure adherence to expected performance levels and proactively identify new requirements for all key clients.
  • Manage account profitability and monitor performance targets by proactively identifying new opportunities for growth.
  • Support key clients in their Digital Transformation journey by becoming their trusted partner.
  • Monitor customer NPS, generate customer insights and develop strategies to promote customer advocacy.
  • Win and close key Digital Transformation projects within each designated account, while achieving significant overall growth across the client portfolio.
• Budgets and Plans
  • Contribute to budget planning and monitor financial performance so that the business is aware of cost and revenue forecasts, areas of underperformance, and opportunities for improvement.
• Strategy / Tactical
  • Be involved in short‑and long‑range growth strategies, preparing execution plans to achieve targets.
• Operational Excellence
  • Monitor and apply market research, as well as industry best practices and emerging trends that can be applied to Injazat.
• People Development
  • Provide coaching to team members and peers to drive knowledge and understanding of the value of collaboration.
  • Track individual KPIs to ensure optimum output and delivery efficacy.
• Continuous Improvement
  • Motivate one’s team and identify opportunities to take part in change initiatives, programs & projects that reflect international best practices and changes in the competitive environment.
• Policies, Processes & Procedures
  • Recommend improvements and contribute to the implementation of procedures & controls so that all relevant procedural requirements are fulfilled while delivering the highest quality of service to customers.
• MIS & Reports
  • Prepare MIS statements and reports to meet the department’s and Injazat’s requirements, policies and standards.
• Related Assignments
  • Perform other related duties or assignments as directed.