Account Management Specialist

Join to apply for the Account Management Specialist role at Tabby | تابي

As an Account Management Specialist at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This position offers hands‑on experience in account management within the dynamic and innovative realm of financial technology.

• Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
• Lead a team of 4 individual contributors, providing day‑to‑day guidance, mentorship, and actionable feedback.
• Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
• Upsell and cross‑sell to increase client revenue and enhance satisfaction by providing personalised recommendations.
• Communicate with clients via phone, email, and in‑person meetings to address inquiries, provide updates, and gather feedback (both Arabic and English).
• Proactively identify and resolve client concerns or issues in a timely and effective manner.
• Develop a deep understanding of our products and services to communicate their value propositions effectively.
• Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback.
• Maintain accurate client interactions, transactions and communications records in our CRM system.

• Education: Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
• Language: Bilingual Arabic and English speakers are required.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
• Interpersonal
  
  Skills:
  
  Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• Problem‑Solving Abilities: Proactive problem‑solving skills with the ability to identify issues and develop effective solutions.
• Leadership: Ability to lead a team, provide day‑to‑day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.
• Organisational
  
  Skills:
  
  Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Cross‑Functional
  
  Collaboration:
  
  Ability to work collaboratively in a team environment while working independently when necessary.
• Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
• Interest in Fin Tech: A keen interest in financial technology and a desire to learn and grow within the industry.

KSA

Account Management

Mid‑Senior level

Full‑time

Business Development and Sales