Customer Success Manager

Job Summary

The Customer Success Manager will play a pivotal role in ensuring our clients achieve their desired outcomes while using our products and services. This position involves building strong relationships with clients, understanding their needs, and providing strategic guidance to enhance their experience and satisfaction.

• Develop and maintain strong relationships with clients to foster loyalty and satisfaction.
• Conduct regular check‑ins and business reviews to ensure client objectives are being met.
• Collaborate with internal teams to resolve client issues and improve service delivery.
• Provide training and support to clients on product usage and best practices.
• Monitor client health metrics and proactively address any potential risks to retention.
• Identify opportunities for upselling and cross‑selling additional services to clients.

• 3-5 years of experience in customer success, account management or a related field.
• Proven track record of managing customer relationships and driving client satisfaction.

• Experience in the technology or SaaS industry.
• Familiarity with CRM software and customer success tools.

• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and analytical mindset.
• Ability to work collaboratively in a team‑oriented environment.
• Proficiency in project management and organizational skills.

• Bachelor’s degree in business, marketing, or a related field.
• Relevant certifications in customer success or account management are a plus.