IT Support Services , L1

Tamkeen Technologies is looking for a talented analyst who will be responsible for conducting in-depth analysis of customer service operations, identifying performance trends, and supporting process improvements. This role will contribute to enhancing service quality and efficiency by generating insights, maintaining service documentation, and assisting with the implementation of service enhancement initiatives.

• Prepares precise and comprehensive analytical reports and operational summaries.
• Effectively conveys findings and insights within the team.
• Adjusts communication style to suit various audiences.

• Ensures the accuracy and punctuality of assigned analytical and reporting tasks.
• Exhibits a sense of responsibility in achieving results.
• Adheres to initiatives for enhancing service quality.

• Collaborates productively with internal team members.
• Offers analytical support to colleagues to promote collective success.
• Sustains a professional and cooperative demeanor during team discussions.

• Strategically plans and prioritizes tasks to meet reporting and analysis deadlines.
• Organizes documentation and reporting outputs for easy access.
• Aligns work with departmental timelines and objectives.

• Proactively identifies trends in service performance.
• Proposes enhancements to tools, workflows, and analytical processes.
• Seeks opportunities for personal development and increased efficiency.

• Bachelor's degree in Business Administration, Information Technology, or a related field.

• Minimum of 2 years of experience in customer service operations, service performance analysis, or related functions.

• Basic proficiency in data analysis and visualization tools (Excel, Power BI).
• Strong documentation and report‑writing skills.
• Good knowledge of service operations tools and reporting techniques.

Location:

Riyadh, Saudi Arabia