Specialist of Market Conduct Supervision

Specialist of Market Conduct Supervision

This role is conducted within the vision, mission, and strategic plan of the Insurance Authority. The Senior Specialist of Market Conduct Supervision safeguards market integrity and consumer confidence by executing rigorous, risk-based oversight of licensed insurers, brokers, TPAs, and pension administrators against the Authority’s conduct framework. Reporting to the Director of Service Providers Supervision, this role coordinates planning, analytics, inspections, and enforcement support to detect, assess, and remediate misconduct while promoting fair‑customer outcomes.

The position orchestrates cross‑functional collaboration with prudential teams, data experts, and legal units to deliver coherent, data‑driven supervisory interventions. Through proactive stakeholder engagement and systematic knowledge transfer, the Senior Specialist elevates industry conduct standards and continuously refines the Authority’s supervisory methodology.

• Collect and analyse quantitative and qualitative information on licensed service providers to inform the annual risk‑based market‑conduct supervisory plan.
• Coordinate with prudential supervision and licensing units to validate scoping assumptions and ensure an integrated view of firm‑specific and thematic conduct risks.
• Prepare detailed pre‑inspection work papers, testing scripts, and request lists covering sales practices, disclosure, complaint handling, and product governance.
• Execute on‑site interviews, file testing, and control walkthroughs under the guidance of the Director, ensuring evidence is captured in accordance with the Authority’s Supervisory Manual.
• Draft initial findings memoranda and discuss observations with firm representatives to secure factual agreement before escalation.
• Maintain the market‑conduct surveillance database, upload regulatory returns, and run exception reports to detect emerging misconduct trends.
• Produce monthly dashboards and early‑warning indicators for senior management, highlighting firms that trigger conduct‑risk thresholds.
• Liaise with IT and Data Analytics teams to refine automated scripts and ensure data integrity across supervisory datasets.
• Draft supervisory letters, warning notices, and penalty recommendations, ensuring alignment with legal and enforcement protocols.
• Track remediation action plans, obtain evidence of completion, and update the central tracker, escalating overdue items promptly.
• Assist in preparing case files and evidence packages for the Enforcement Committee or other adjudicating bodies.
• Respond to technical queries from regulated entities, consumer advocates, and peer regulators, providing clear interpretations of conduct requirements.
• Contribute to the development of guidance notes, FAQs, and awareness workshops that promote fair‑treatment standards across the sector.
• Capture lessons learned from inspections and integrate them into the unit’s knowledge library and internal training materials.
• Perform other job duties as assigned.

• Bachelor’s Degree in Business Administration, Law, Finance, or related field

• Relevant certification is preferred

• 2+ years with Bachelor’s degree
• Position relevant experience is required.

• English (C1), Arabic (C2)

• Ethics & Integriy
• Effective Communication
• Personal Competence
• Analysis and Problem Solving
• Provider Supervision
• Risk‑Based Assessment
• Off‑Site Evaluation
• Compliance Review
• Supervisory Standards Development

• Entry level

• Full‑time

• Finance, Accounting/Auditing, and Other

• Insurance