Strategic Accounts Manager, Marketplace, Hardlines Category

Strategic Accounts Manager, Marketplace, Other Hardlines Category

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Amazon is committed to supporting businesses becoming successful Selling Partners and providing the best customer experience on Amazon.sa. We are seeking a dynamic and motivated Key Accounts Manager who will manage the recruiting and development of Strategic Selling Partners on Amazon. This role will drive Selling Partner growth and satisfaction by delivering strategic insights and relentlessly high operational standards. We are looking for a seasoned account manager to support our growing Account Management team, responsible for driving growth of brands and businesses on Amazon.

In this role, you will be responsible for all business/operational objectives in the Direct Seller Recruiting team focusing on strategic partner acquisition. You’ll drive the creation and execution of strategies to improve your book of business, and deliver best in class new selling partner engagement. You’ll lead the recruiting and development of an individual portfolio focusing on driving growth for strategic merchants in your respective product family.

• Identify, prospect and recruit the highest-potential (strategic) merchants to Amazon.sa website, via phone or email
• Effectively prioritize and lead a pipeline of sellers to consistently meet or exceed quarterly targets
• Act as a business partner for new sellers, providing data‑driven insights and advice to optimize their success on Amazon
• Work closely with new sellers, educating them about Amazon’s high standards of delivery and customer experience
• Educate and enable sellers to learn and master Amazon’s tools and systems so they can become self‑sufficient in handling their catalog, inventory and performance efficiently and to the required standards
• Learn and understand the specificities of your categories to identify popular brands, trends, seasonal items and pricing to best tailor your pitch and advice to sellers
• Track and report business development results, analyze data, interpret reports and information for your portfolio of sellers
• Prioritize your time optimally to achieve your targets in a results‑oriented environment
• Identify, act on, or provide advice on how to improve business input metrics that drive growth and improve end‑customer experience, in collaboration with other Amazon programs and teams
• Collaborate cross‑functionally to ensure timely, accurate and professional operational support to all Selling Partners

• Build strong relationships with Selling Partners across the portfolio/Category; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
• Manage Selling Partner needs and monitor complexity through efficient engagement allocation
• Monitor Selling Partner satisfaction survey results or anecdotes to analyze both positive and negative feedback trends, establish improvement plans and manage expectations with Account Managers as appropriate

• Collaborate with other internal departments to support improvement of tools and processes to enhance the Selling Partner experience and drive productivity for Account Managers
• Identify, quantify, and define feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products

• Raise the bar for Account Managers, prioritizing strategic initiatives and escalation support as needed
• Act as a thought leader in defining success criteria and understanding business needs of Selling Partners in an ever‑changing business environment; contribute to and lead strategic plans and documents for the organization
• Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth
• Lead recruiting and hiring efforts across the direct team and broader organization

• Bachelor’s degree or equivalent
• 4+ years of…