Regional Business Process Manager

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With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you're fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. Headquartered in Singapore and serving customers through a network spanning over 500 locations across 90 countries, we offer exciting opportunities to collaborate with colleagues from diverse cultures and backgrounds.

Get On Board for a Dynamic and Purposeful Career

We are seeking a highly motivated and experienced Business Process Manager to join our team in Riyadh, Saudi Arabia
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This role will be responsible for driving business process excellence, standardization, automation, and digital transformation initiatives across the regional organization. Working closely with Business Process Owners (BPOs), agency teams, and regional leadership, you will play a key role in delivering operational efficiencies, strengthening governance, and supporting sustainable business growth.

• Conduct end-to-end process reviews to identify opportunities for improvement, automation, and digitalization.
• Drive standardization and best practice implementation across regional agencies.
• Design and optimize workflows to improve operational efficiency, quality, and customer experience.
• Identify and implement continuous improvement initiatives across business functions.

• Evaluate and develop automation opportunities, including RPA and workflow automation solutions.
• Partner with IT teams and business stakeholders to implement technology-driven process improvements.
• Support digital transformation projects aimed at increasing productivity and operational effectiveness.

• Lead and participate in business process improvement projects, particularly within Sales and Customer Service functions.
• Manage project timelines, deliverables, stakeholder engagement, and implementation activities.
• Support change management initiatives to ensure successful adoption of new processes and systems.

• Monitor regional KPIs and process performance metrics.
• Analyse data, identify gaps, and recommend corrective actions.
• Develop performance reports and provide recommendations to regional leadership.
• Drive initiatives focused on improving operational efficiency and effectiveness

• Develop and facilitate training programmes for Business Process Specialists across the network.
• Build strong partnerships with Business Process Owners, agency teams, and regional stakeholders.
• Manage stakeholder expectations and ensure alignment throughout project life cycles.

• Bachelor's degree in Business Administration, Project Management, Engineering, or a related field.
• Proven experience in Business Process Management, Continuous Improvement, Process Excellence, Business Transformation, or Project Management.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Ability to translate business requirements into practical and sustainable solutions.
• Knowledge of process mining tools and methodologies is an advantage.
• Experience with in the shipping, logistics, transportation, or supply chain industry is preferred.

• PMP, PMI, Agile, Scrum, or equivalent Project Management certifications.
• Lean Six Sigma Green Belt or Black Belt certification.
• Change Management certifications such as CCMP, COPC, or equivalent.

• Detail-oriented with a strong analytical mindset.
• A proactive problem solver who embraces challenges.
• Adaptable and comfortable working in a fast-paced environment.
• An effective communicator and collaborative team player.
• Results-driven with a passion for continuous improvement.
• Customer-focused…