Operations Manager - Vehicle Distribution | Al-Futtaim Automotive | Logistics

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world s most admired and innovative brands.

Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

The role requires ensuring compliance with customs and port authorities as well as adhering to KSA regulatory requirements. Key responsibilities include warehousing, documentation, port clearance, and ensuring prompt deliveries across various dealer locations in KSA to achieve optimal customer satisfaction and business targets. Success in this role involves on-time supply and delivery at minimal cost, maintaining budgeted net contribution through strategic cost management, and fostering strong relationships with customers and regulatory bodies.

• Ensure strict, accurate, and timely management reporting to provide visibility of daily operational performance, achievements, and trends.
• Update KPI dashboards and operational reports for management review through SAP systems.
• Develop, implement, and maintain SOPs for all logistics and supply chain activities within the division.
• Ensure SOPs are in place for all supply chain activities to standardize procedures.
• Monitor financial targets through monthly P&L review.
• Achieve Net Profit budget through strict cost control and monitoring financial dimensions.
• Maintain strong relationships with customers by providing proactive communication, advice, and operational feedback.
• Engage with customers regularly via email, calls, online Teams calls, and face-to-face contacts.
• Ensure timely delivery of vehicles and customer requirements across all showrooms, dealer, and distributor locations in KSA.
• Ensure all vehicle movements within the premises adhere to strict compliance with safety and relevant quality standards.
• Formulate and finalize SLAs with customers and negotiate with suppliers aligned with business objectives.
• Collaborate with management to prepare and sign SLAs and contracts with customers and suppliers, regularly reviewing performance.
• Conduct staff performance appraisals and development reviews in line with company regulations.
• Implement PDR techniques for staff development both half-yearly and yearly.

• Strong knowledge of SAP and relevant computer applications.
• Organizational skills to manage logistics efficiently.
• Ability to make informed decisions under pressure.
• Excellent interpersonal and communication skills for customer and team interactions.

• Degree in any discipline from a recognized institution.
• At least 7 years of relevant experience in operations management or a related field.
• Proficiency in SAP and computer applications with a strong understanding of logistics processes.
• Excellent organizational, decision-making, and interpersonal skills.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies,
Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world s most iconic automotive brands:
Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
This is Al-Futtaim Automotive and we empower talent to move…