Field Operations Director - Governmental Services

Leverage your abilities and join the dynamic team of a leading company operating in the government services and process facilitation sector.

The Field Operations Manager is responsible for planning, coordinating and overseeing field operations across Hajj activities, ensuring operational readiness, effective resource utilization, service quality and smooth execution during high-density and peak operational periods.

The role works closely with internal teams, partners, suppliers and relevant stakeholders to ensure field operations are delivered safely, efficiently and in accordance with approved operational standards and Hajj requirements.

• Develop and execute field operational plans, readiness activities and resource requirements for Hajj operations.
• Oversee day-to-day field operations across the Holy Sites, camps and assigned operational areas.
• Coordinate manpower, resources, logistics and operational support to ensure smooth service delivery.
• Manage field teams, partners and suppliers, ensuring compliance with agreed operational standards and service requirements.
• Monitor operational performance, service quality and KPIs, and implement corrective actions where required.
• Identify and manage operational risks, emergencies and field challenges, ensuring timely decision-making and issue resolution.
• Coordinate with relevant departments and stakeholders to address operational dependencies and maintain service continuity.
• Prepare operational reports, analyze performance data and provide management with actionable insights and recommendations.
• Drive continuous improvement initiatives to enhance operational efficiency, service quality and overall field performance.

We Are Looking For:

• Bachelor’s degree in Operations Management, Business Administration, Industrial Engineering, Logistics
  , or a related discipline.
• Minimum 5 years of relevant experience in operations, field operations, logistics, operational readiness or a related area.
• Experience in planning, readiness, field operations, operational support and resource management
  .
• Proven ability to manage operations in high-density and high-pressure environments
  .
• Strong understanding of the Holy Sites, camps, their classifications and operational areas
  .
• Knowledge of the Direct Hajj operating model
  , operational support requirements and relevant Hajj and Umrah regulations and procedures.
• Experience managing operational teams, partners, contractors and suppliers.
• Experience in risk management, emergency response and business continuity is highly desirable.

• PMP
• Lean Six Sigma
• Risk Management certification
• Business Continuity certification