Senior Product Manager

About Labayh

Labayh is a digital mental healthcare platform that makes accessing professional psychological and wellbeing services easier, more private, and more convenient.

Job Description:
Senior Product Manager

Job Type: Full-time

Location :
Riyadh

About Labayh

Labayh is a digital mental healthcare platform that makes accessing professional psychological and wellbeing services easier, more private, and more convenient.

Through Labayh, users can connect with qualified doctors and specialists for online psychological, family, and marital consultations, as well as access educational and wellbeing content.

Our mission is to make high-quality mental healthcare more accessible across Saudi Arabia and the region through trusted, simple, and technology-enabled experiences.

At Labayh, we believe AI will increasingly shape both the products we build and the way we work. We expect our product team to use AI thoughtfully to move faster, learn better, and create more valuable experiences while maintaining a high bar for privacy, safety, trust, and clinical responsibility.

About The Role

We are looking for a Senior Product Manager to lead the development and growth of key product experiences at Labayh.

You will own product areas end-to-end from identifying customer problems and defining product strategy to prioritizing the roadmap, working with design and engineering, launching solutions, and measuring their impact.

This role requires someone who combines strong product judgment, customer empathy, analytical thinking, technical curiosity, and execution. You will work closely with engineering, design, data, clinical operations, marketing, growth, and other teams to build products that create meaningful value for both Labayh users and mental-health specialists.

As a Senior Product Manager, you will be expected to go beyond delivering features. You will identify opportunities, define measurable outcomes, make prioritization decisions, and continuously improve the customer experience based on data, research, experimentation, and business objectives.

You should also be comfortable operating in an AI-enabled product environment: using AI as part of your day-to-day work, understanding its capabilities and limitations, and identifying opportunities where AI can meaningfully improve the customer experience or our internal ways of working.

Key Responsibilities

• Own the product strategy, roadmap, and execution for one or more key areas of the Labayh product.
• Develop a deep understanding of users, specialists, business needs, technology trends, and the digital mental-health market.
• Conduct product discovery through customer interviews, user research, behavioral data, competitive analysis, prototyping, and experimentation.
• Identify high-impact customer problems and translate them into clear product opportunities.
• Define product requirements, user stories, acceptance criteria, and success metrics.
• Prioritize initiatives based on customer impact, business value, strategic importance, effort, and available evidence.
• Partner closely with Product Design and Engineering throughout discovery, development, launch, and iteration.
• Own product initiatives from concept through launch and post-launch optimization.
• Define and monitor product KPIs such as activation, booking conversion, engagement, retention, repeat sessions, customer satisfaction, and other relevant metrics.
• Use quantitative and qualitative insights to continuously improve the product experience.
• Design and evaluate experiments to validate assumptions and improve product performance.
• Identify friction across the customer journey, including onboarding, specialist discovery, booking, payment, consultation, and post-session experiences.
• Explore and evaluate opportunities to use AI where it can create meaningful customer, specialist, or operational value.
• Use AI tools effectively as part of product discovery, analysis, research synthesis, prototyping, documentation, and decision-making.
• Work with engineering, data, clinical, and other stakeholders to evaluate AI-powered experiences with appropriate consideration for accuracy, privacy, safety, user trust, and clinical context.
• Collaborate with Growth, Marketing, Operations, Clinical, Customer Experience, and Commercial teams to deliver company-wide objectives.
• Balance user needs, specialist needs, business priorities, technical constraints, privacy, and healthcare requirements when making product decisions.
• Communicate product strategy, priorities, progress, results, and…