NFR & OP RES-Assistant Manager

Job Description - Assistant Manager, NFR & OP RES

Role information

Assistant Manager – Non-Financial Risk & Operational Resilience

Banking and financial services; other regulated and critical-service sectors as required

The Assistant Manager will work directly with clients to deliver Non-Financial Risk (NFR) advisory engagements, with operational resilience as a core domain, leading defined work streams from planning through final output. The role requires the practical, hands-on capability to help client organizations identify critical services, establish disruption tolerances, map end-to-end business processes and dependencies, test severe but plausible scenarios and remediate vulnerabilities.

The individual will apply this expertise across the wider non-financial risk landscape our clients need support with, including operational risk, business continuity management (BCM), third-party/outsourcing risk, incident and crisis management, control frameworks and regulatory compliance ,bringing a business-process and governance lens rather than a technical or systems focus to every engagement.

• Support clients in identifying and validating their important/critical business services and critical operations, including service-owner engagement and approval packs.
• Facilitate client impact-tolerance workshops and support development of quantitative and qualitative measures reflecting customer, financial, operational, legal/regulatory and reputational harm.
• Map clients' end-to-end business processes and the people, process, information, facilities and internal, intra-group and third-party dependencies required to deliver critical services, using business process mapping techniques; identify vulnerabilities and concentration risks for the client.
• Design and execute scenario testing, tabletop exercises and simulations for clients using severe but plausible disruption scenarios; document lessons, actions and evidence of remediation.
• Review and enhance clients' business impact analyses, continuity strategies, BCPs, crisis-management arrangements and incident response/escalation processes, aligning with the client's wider non-financial risk and control frameworks.

• Lead defined client work streams across non-financial risk strategy, frameworks, policies and procedures, including target operating model (TOM) transformation and governance design.
• Conduct current-state, maturity and regulatory gap assessments for clients; analyze evidence, identify root causes and translate findings into prioritized, practical recommendations.
• Design and support clients' implementation of broader operational-risk frameworks, including risk and control identification, RCSA input and loss-event analysis.
• Develop operational-risk metrics, KRIs, dashboards, committee reporting, action trackers and management information that support clients' informed decisions and escalation.
• Maintain working knowledge of day-to-day NFR/operational-risk activities and business support, so as to credibly advise client business units on routine non-financial risk matters.

• Support clients with outsourcing and third-party risk assessments, due-diligence reviews and ongoing monitoring, coordinating with technology, cyber and third-party specialists on resilience inputs where relevant, while maintaining an end-to-end business-process and service perspective as the primary focus of the role.

• Plan interviews and workshops, prepare agendas and materials, capture decisions, manage evidence requests and maintain a clear audit trail.
• Supervise analysts and consultants, review working papers and deliverables, provide timely coaching and ensure work complies with internal quality standards.
• Support proposals, credentials, market research, thought leadership, effort estimation and development of reusable methods and tools.

• Typically 4-7 years of relevant experience in non-financial risk (NFR), operational resilience, operational risk, business continuity management (BCM), crisis management, third-party risk or related risk advisory work. Given the limited standalone operational resilience talent pool in the GCC, candidates with strong operational risk and/or BCM experience who are open to developing into operational resilience are welcome; role-specific training will be provided.
• Experience in a…