Q-Commerce & Marketplace Operations Specialist

Apply for Q-Commerce & Marketplace Operations Specialist at Alwazn Almithaly in الرياض, S01, SA. This Full time on site position offers great opportunities for career growth.

We are looking for a Q-Commerce & Marketplace Operations Specialist to manage and grow Al Wazn Al Mithali’s presence across leading Q-Commerce and marketplace platforms such as Ninja, Hunger Station, Jahez, and other relevant digital channels. The role manages day-to-day platform operations across a large multi-branch network and a high-volume SKU portfolio, covering catalog accuracy, online inventory, pricing, promotions, dark-store availability, platform performance, partner relationships, and new platform onboarding.

• Own product listings, SKU mapping, catalog accuracy, and digital merchandising across a large SKU portfolio.
• Manage online stock availability and pricing across multiple branches, dark stores, and digital channels.
• Monitor inventory performance, including stock on hand, stock cover, OOS, sell-through, and availability by location.
• Support demand forecasting, replenishment planning, and stock allocation based on sales trends and platform performance.
• Identify stock imbalances across branches and dark stores and coordinate corrective actions to improve availability and reduce lost sales.
• Monitor sales, cancellations, fulfillment performance, and key platform KPIs.
• Drive in-app promotions, bundles, offers, and marketing campaigns in coordination with platform account managers.
• Manage platform relationships, operational issues, claims, reimbursements, and order discrepancies.
• Lead onboarding and go-live activities for new Q-Commerce and marketplace platforms.
• Track pricing, promotions, competitor activity, and commercial opportunities across digital channels.
• Build
  * daily and weekly performance reports and provide actionable commercial insights.

• Must-have: 2–3 years of hands-on experience in Q-commerce and e-commerce/marketplace operations, with practical exposure to both.
• Experience managing operations across multiple branches, dark stores, and a large SKU portfolio.
• Strong understanding of
  * Stock on Hand, Stock Cover, OOS, Demand Forecasting, Replenishment, and Inventory Allocation**.
• Hands-on experience with
  * seller/vendor dashboards*.
• Strong knowledge of
  * catalog management, inventory, pricing, promotions, and platform operations*.
• Strong Excel skills, including data analysis, pivot tables, lookups, reconciliation, and performance reporting.
• Strong English communication skills, both written and spoken, for professional communication with platforms and account managers.
• Strong commercial and marketing mindset with a focus on sales growth, visibility, and promotional performance.*
• Excellent communication, follow-up, analytical, and problem-solving skills.
• High attention to detail and the ability to manage high-volume operations in a fast-paced environment.
• Preferred:
  
  Experience with
  * ERP/POS/WMS/Inventory System Integrations**.
• Background in
  * Supplements, Nutrition, Pharmacy, FMCG, Grocery, Retail, or Health and Wellness**.
• Previous experience in the
  * * KSA or GCC market**.