Operational Specialist

Support and coordinate day-to-day operations, collaborate with internal teams and clients, and contribute to process improvements to ensure efficient workflows and high-quality service delivery.

• Monitor daily operations and ensure tasks are completed within the required timelines.
• Coordinate with internal departments and teams to ensure smooth workflow.
• Follow up on client requests, projects, and operational activities.
• Identify operational challenges and bottlenecks and propose appropriate solutions.
• Prepare operational reports and monitor key performance indicators.
• Maintain accurate operational records and documentation.
• Ensure compliance with approved company policies, procedures, and quality standards.
• Communicate with clients, respond to inquiries, and coordinate with relevant teams to address requests.
• Monitor client feedback and contribute to service improvement initiatives.
• Support sales and business development activities when required.
• Perform other related duties assigned by the direct manager or Chief Executive Officer.

• Bachelor’s degree in Business Administration, Management, Operations Management, Finance, Accounting, or a related field.

• 0–2 years of relevant experience.
• Fresh graduates are welcome to apply.
• Strong operations management and process improvement skills.
• Ability to remain calm, composed, and professional in challenging situations.
• Ability to work effectively under pressure and manage demanding workloads.
• Strong decision-making skills and the ability to respond quickly to operational issues.
• Excellent listening and interpersonal skills.
• Strong verbal communication skills with confidence, professionalism, and quick thinking.
• Good knowledge of digital tools, internet resources, and technology required to perform operational tasks efficiently.