Business Operations Specialist

Business Operations Specialist

Sales

Riyadh, Saudi Arabia (hybrid working)

P02

48 hours per week Sunday to Thursday

The Business Operations Specialist provides the administrative and operational backbone of the Export Markets business, covering both the Cooper Vision legal entity in Saudi Arabia and the recurring commercial processes of the wider Export Markets region, a distributor-operated territory of c.94 markets across the GCC, MENA, CIS, Balkans, Baltics and Africa.

You’ll ensure that the KSA entity remains fully compliant with all statutory, licensing and labour obligations, and owns the recurring operating processes — distributor reporting, accounts receivable, contracting, product launch coordination and customer events.

• Maintains the KSA legal entity in good standing — Commercial Registration, MISA license, municipality license and sector/health authority licenses — ensuring all renewals are completed ahead of expiry and no lapse in trading capability occurs.
• Administers government e-services on behalf of the entity (Qiwa, GOSI, Muqeem, Absher/Nafath, Mudad/WPS): employee registrations, iqama and visa processing, contract filings, and monitoring of the entity's Saudization (Nitaqat) position.
• Acts as primary interface with external legal, accounting, audit and service providers; manages the residual outsourced scope, service levels, deliverables and associated invoicing.
• Maintains entity compliance and document records; coordinates internal and external audit and inspection requests.

• Coordinates the collection, validation and consolidation of distributor reporting across the Export Markets network — sell-out, inventory levels and forecast inputs — and produces the consolidated regional reporting pack to a fixed monthly cycle.
• Supports Accounts Receivable and monitors overdue balances by distributor, runs the escalation cadence, and liaises with Finance and Credit Control on collections, credit limits and payment terms.
• Supports the contracting cycle with Legal and the Contracts team — distributor agreements, renewals and amendments — including document flow, version control, signature routing and maintenance of the regional contract register.
• Coordinates the FTI process on its biennial cycle: data gathering, submission preparation, cross-functional follow-up and tracking through to completion.
• Supports the APLCO new product launch process: milestone tracking, market readiness documentation, coordination of registration and supply inputs, and cross-functional follow-up against launch timelines.

• Organizes customer events — professional education center visits, congress participation and in-market activity with distributors — covering logistics, travel, vendor selection, budget tracking and post-event reconciliation.
• Ensures all event and customer engagement activity is executed in line with Cooper Vision compliance, transparency and expense policies.

• Provides operational and administrative support to the Export Markets commercial team, absorbing recurring administrative workload and releasing field capacity for distributor-facing activity.
• Identifies and drives continuous improvement and simplification of regional administrative and reporting processes.

• Minimum of 5 years' experience in business operations, commercial support, or legal entity and government relations administration, preferably within a multinational organisation
• Demonstrated experience of maintaining statutory and licensing compliance for an entity in Saudi Arabia
• Experience…