E-commerce Platform Specialist Job Riyadh area,Riyadh Region Saudi Arabia,Business

Role Purpose

Manage daily sales operations across third-party e-commerce marketplaces, improve product visibility and commercial performance, ensure smooth order processing and data accuracy, and coordinate effectively with inventory, operations, customer service, and marketing teams.

Key Responsibilities

Manage ROXA’s seller accounts and storefronts on noon, Amazon Saudi Arabia, and other approved marketplaces
Create and update product listings, including titles, descriptions, images, specifications, keywords, and categories
Review listing quality and ensure product information is accurate, brand-consistent, and compliant with each marketplace’s requirements
Manage prices, discounts, promotions, and coupons, ensuring accurate and timely implementation
Monitor inventory daily, update available quantities, and coordinate with the warehouse to prevent stockouts or overselling
Track orders from receipt through delivery and resolve pending, cancelled, or returned orders with operations and customer service teams
Coordinate with the warehouse and shipping providers on fulfilment, delivery, and marketplace-specific shipping requirements
Monitor seller performance, account health, service quality, and compliance metrics, addressing alerts and violations promptly
Manage return, reimbursement, and dispute claims, following open cases through resolution
Participate in marketplace campaigns and seasonal events, preparing products, pricing, and inventory before launch
Manage and optimize sponsored advertising within marketplaces under approved budgets when required
Analyze sales, traffic, conversion, and product-level performance, providing actionable growth recommendations
Monitor competitor pricing, promotions, and product rankings, and recommend improvements to pricing, content, and assortment
Prepare weekly and monthly reports covering sales, inventory, returns, commissions, and marketplace profitability
Review settlement statements, commissions, and fees for accuracy in coordination with the finance team
Monitor marketplace policy and operational updates and ensure ongoing compliance
Coordinate with content, design, marketing, finance, and operations teams to deliver marketplace initiatives

Qualifications and Experience

Bachelor’s degree in E-commerce, Marketing, Business Administration, Supply Chain, or a related field
Two to four years of professional experience managing e-commerce marketplaces or digital sales operations
Hands-on experience with noon or Amazon seller portals; experience with both is preferred
Good understanding of order cycles, inventory, pricing, returns, settlements, commissions, and fees
Experience creating and optimizing individual and bulk product listings
Proficiency in Excel or Google Sheets for managing data, inventory, and reports
Ability to analyze sales performance and translate findings into clear actions
Strong Arabic communication skills and a good command of English
Experience in e-commerce, retail, beauty, or personal care is preferred

Required Skills

Marketplace and seller-portal management
Product, inventory, and order management
Sales analysis and data-driven decision-making
Understanding of pricing, promotions, commissions, and profitability
Creation of accurate and compelling product listings
Planning, organization, and accurate follow-up
Operational problem-solving and rapid learning
Communication across multidisciplinary teams
Attention to detail and commitment to deadlines