Organizational Excellence Officer

The Organizational Excellence Officer is responsible for embedding a culture of continuous improvement and performance discipline across ilmi. The role drives institutional effectiveness by strengthening governance, optimizing processes, and enabling data-driven decision-making to enhance operational efficiency, service quality, and strategic alignment across functions.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

• Support the implementation and ongoing enhancement of Ilmi's organizational performance framework across functions.
• Assist in translating strategic objectives into measurable KPIs, departmental scorecards, and operational targets.
• Prepare and maintain performance dashboards and periodic reports to monitor progress against defined targets.
• Coordinate with departments to track performance updates and support alignment toward agreed goals.
• Document, map, and review key organizational processes to identify efficiency gaps and improvement opportunities.
• Support process improvement and re-engineering initiatives aimed at reducing redundancies and enhancing service quality.
• Contribute to the development and maintenance of quality standards, policies, and continuous improvement tools.
• Participate in internal reviews and compliance checks to ensure adherence to approved policies and governance requirements.
• Support initiatives that promote a culture of accountability, collaboration, and performance excellence.
• Assist in designing and coordinating employee engagement, capability-building, and innovation-related initiatives.
• Collaborate with HR and leadership in preparing inputs for performance reviews, recognition programs, and development plans.
• Support change management activities by preparing documentation, tracking implementation milestones, and monitoring adoption of new policies or systems.

QUALIFICATIONS, EXPERIENCE & SKILLS:

• Master’s or bachelor's degree in business administration, organizational development, management, or a related field.
• 2 to 3 years of experience in organizational excellence, quality management, or strategy implementation