Director, Customer Success Management, Business

Secloreis the Data Security Intelligence company for the era of enterprise AI. Seclorehelps organisations secure the data that powers how people and AI work,enabling them to adopt AI safely without losing control of sensitive information. By securing data itself and ensuring protection travels with itwherever it moves, Seclore enables trust, control, and resilience across themodern enterprise. Seclore serves more than 500 global enterprises and government organisations across over 40 countries.

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In this senior-level role, you will lead Customer Success for KSA,ensuring that assigned strategic customers achieve their expected business outcomes with Seclore solutions, resulting in customer retention, advocacy, and account growth. You will bring strategic vision and an innovative approach tolead critical customer-facing teams, strengthen executive relationships, anddrive revenue growth initiatives across the market. You will play a key role indriving customer goals, product utilization, business transformation, value realization, renewals, and expansion by ensuring the engagement, success,retention, and growth of Seclore’s customers.
In addition to acting as a trusted advisor to customers, you will be a customeradvocate and the primary liaison between customers and internal Seclore teams.

You will ensure that needs and requirements considered critical to customer success are communicated, prioritized, and driven throughout the Secloreorganisation.

• Lead, expand, and mentor the Customer Successteam in KSA by setting the strategy and prioritizing Objectives and Key Results(OKRs); hiring, training, coaching, and developing a world-class team
• Own a portfolio of Seclore’s largest and most strategic customers, establishing critical goals, success plans, and key performance indicators and aiding customers in achieving them
• Lead discovery sessions with IT and business users to understand new use cases, business objectives, and system/application needs
• Engage regularly with assigned customers through strategic and operational discussions to evaluate needs, progress, risks, and strategic direction
• Become an expert on each customer’s Secloredeployment and serve as a trusted advisor for their strategic business direction
• Present the Seclore value proposition and product capabilities to audiences ranging from senior executives and C-Suitestakeholders to technical and functional teams
• Educate customers on the value they can generatefrom their Seclore solution and drive measurable value realization
• Ensure customers employ best practices and thattheir Seclore solution is optimized for adoption, usage, security, and maximumbusiness value
• Build and maintain trusting relationships at alllevels, including the C-Suite, across customer teams, functional groups,business units, and group companies
• Serve as the primary liaison between assigned customers and Seclore to create a seamless customer experience
• Ensure internal alignment on account strategy bypartnering with cross-functional Seclore teams to develop and execute account plans that result in customer references, retention, and account growth
• Continually assess customer progress towardstated goals and drive expected results across adoption, usage, business value,friction, and the overall relationship
• As the customer advocate, ensure customer needsare met and account issues are resolved quickly by leveraging resources from across the company as needed
• Proactively create customer-facing artifactssuch as business cases, usage scenarios, solution blueprints, FAQs, and meeting notes
• Support internal Customer Success and delivery teams in completing project milestones, including production go-live, UATsign-off, and…