Lab Operations Manager

Job Description English

Job Purpose

The Lab Operations Manager Is Responsible For Managing And Coordinating Post-Sales Operational Activities Related To Laboratory Products And Medical Devices Ensuring Efficient Execution Of Customer Requirements And Company Commitments Through Effective Coordination With Sales Service Warehouse Procurement And Regulatory Affairs

• Manage And Follow Up On Day-To-Day Operational Activities Related To Laboratory Products And Devices After Sales Completion Ensure Customer Orders And Operational Requirements Are Executed Within Agreed Timelines
• Coordinate With The Warehouse To Ensure Availability Of Devices Consumables Materials And Spare Parts
• Coordinate With Procurement Regarding Operational Requirements Purchase Needs And Expected Delivery Timelines
• Coordinate With Regulatory Affairs To Ensure Relevant Product And Regulatory Requirements Are Fulfilled
• Work Closely With Sales And Service Teams To Ensure The Companys Post-Sales Commitments Are Delivered Effectively
• Follow Up On Product Delivery Installation And Commissioning Activities In Coordination With Relevant Departments
• Monitor Post-Sales Customer Requirements And Resolve Operational Issues And Delays
• Monitor Inventory Requirements And Future Demand In Coordination With Sales Warehouse And Procurement
• Follow Up On Supply And Delivery Activities And Address Operational Bottlenecks
• Develop And Improve Processes To Enhance The Efficiency And Turnaround Time Of Post-Sales Operations
• Establish And Monitor Operational Kpis And Service Levels And Provide Regular Reports To The Operations Director
• Ensure Compliance With Company Policies Procedures And Applicable Regulatory Requirements
• Act As A Key Coordination Point Between Departments To Ensure Smooth Laboratory Business Operations

• Bachelors Degree In Medical Laboratory Sciences Biomedical Engineering Business Administration Supply Chain Or A Related Field.
• Relevant Experience In Operations Medical Devices Laboratory Products Or The Ivd Sector.
• Good Understanding Of Post-Sales Operations Supply Chain Inventory And Fulfillment Processes.
• Knowledge Of The Medical Device And Healthcare Business Environment.
• Strong Coordination Planning Follow-Up And Problem-Solving Skills.
• Ability To Manage Multiple Operational Priorities Simultaneously.
• Good Command Of English And Proficiency In Microsoft Office And Erp Systems.