Account Manager

Job purpose:

Manage and grow relationships with add-on product vendors (cakes, chocolates, sweets, spa,

lifestyle brands, and similar partners) to ensure product availability, quality, timely

replenishment, alignment with The X calendar, and smooth operational integration.

The role focuses on transforming vendor interactions from ad-hoc communication into

structured, predictable, and scalable partnerships, while also identifying and onboarding new

brands through a structured pipeline.

Responsibilities:

• Own day-to-day communication with assigned vendors.
• Build long-term, trust-based partnerships with clear points of contact.
• Conduct regular check-ins (weekly / bi-weekly) with vendors.
• Maintain updated vendor profiles (contacts, SKUs, prices, lead times, MOQs).

• Track availability of all add-on SKUs.
• Follow up on low-stock or at-risk items before shortages occur with warehouse team.
• Confirm lead times and replenishment schedules.
• Ensure discontinued or replaced items are communicated early.

• Work with Operations to define storage models per vendor:
• Vendor-held stock
• The X warehouse stock
• Consignment stock
• Ensure agreed stock quantities are respected.
• Track aging stock and slow movers.

• Ensure updated price lists are always available.
• Flag margin risks to management.

• Ensure items meet The X quality and brand standards.
• Coordinate packaging improvements when needed.
• Handle quality complaints with vendors and ensure closure.

• Maintain SKU lists and vendor master data in system.
• Prepare weekly reports covering:
• Stock status
• Risks
• New items
• Operational issues
• Prepare monthly vendor performance summaries.

• Identify and approach new brands aligned with The X positioning.

• Build and manage a structured pipeline for potential vendors and partners.

• Conduct partnership meetings, negotiations, and onboarding discussions.

• Track pipeline stages from lead → negotiation → onboarding → live.

• Coordinate with internal teams to ensure smooth brand launches and activation.

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

• At least 1 year of experience in Account Management, Sales, or dealing with clients.

• Strong communication and interpersonal skills.

• Customer-oriented attitude with the ability to work independently and within a team.

• Basic understanding of sales principles and customer service practices.

• Excellent communication and interpersonal skills, with the ability to build rapport and influence decision-makers.