Director Service Management

Primary responsibility is to support the regional team by driving the managed services pursuits in the designated region s by helping CSG win MS contracts and grow the regions managed services business Oversee MS contracts and drive commercial contract management and MS business improvement Provide effective internal leadership and working across our functions and regional teams to bring together and leverage our assets into winning MS solutions combination of technical services commercial Contributions will help position CSG at senior level with customers and partners as the right partner for them to succeed with in Managed Services Help the regional sales teams identify the right MS opportunities

Participate in MS sales qualification

Support the execution of the regional go to market plans

Manage and drive a standardized approach across CSG to solution service design and commercials for MS sales pursuits as per CSG s MS engagement model Drive the MS sales pursuits bringing together the technical service and commercial solution working with CSG functions including sales presales finance PS and operations as per CSG MS engagement model Oversee the MS contracts in the assigned region and help drive commercial amp operational performance improvement

Work with Global operations and Global services to implement MS TOM amp MS Engagement model effectively for the region

Implement MS commercial and service capability for assigned region

Support the building of MS onsite operational amp contract P amp L management capability

Support organizational development to create and replicate the required skills in the right areas to execute MS effectively

Input to MS business strategy and planning

Regular and reliable attendance is required This job requires domestic and or international travel up to X Incumbent is accountable for professional working behavior to include building and maintaining constructive working relationships implementing proactive and concise communication acting as a resource to colleagues and engaging in collaborative thinking and problem solving while demonstrating CSG s core competencies and values

10 years in the field of Managed Services amp Outsourcing in the Communications industry Experience with having sold built delivered and run large BSS managed services outsourcing contracts in the Communications industry Demonstrable experience around building support internally at all levels of the company Previous experience operating at senior level internally and with all stakeholders Experience from Telco Cable Media and other adjacent markets

Extensive market knowledge of communications and managed services Ability to work in matrix across functional groups to bring together key assets to develop winning solutions Ability to lead complex projects at senior level both internally and in client amp partner environments Ability to orchestrate amp make things happen in complex big company environments matrix management Ability to communicate effectively at senior level with customers and partners Ability to balance driving complex initiatives hard at the same time as creating broader buy-in and consensus Ability to balance driving complex initiatives across multiple domains and geographies High level of gravitas to manage internal and external Executive level stakeholders Ability to use a personal computer Proficiency with other Microsoft Office applications Ability to read write speak and understand the English language in a business environment