Senior Manager - Tenancy Design Management | SPA; Retail

The Senior Manager (Expert) – Tenancy Design Management is responsible for leading district-wide tenancy design coordination, tenant integration activities, retail experience alignment, and lease-to-trade design support across assigned retail districts and developments within QIC’s retail portfolio.

The role operates across new developments, redevelopments, operational retail assets, and long-term asset evolution initiatives, supporting tenant integration, retail operability, customer experience alignment, design quality, operational readiness, and opening integration activities across the tenancy lifecycle.

Acting as the district operational lead within the tenancy design function, the role oversees district-wide tenant coordination, landlord and tenant design interface management, tenant design integration, experiential alignment, programme coordination, authority coordination support, and opening readiness activities across assigned districts.

The position is engaged from detailed design and delivery stage-gates through tenant onboarding, concept design, detailed design coordination, authority integration, fit-out integration, operational readiness, lease-to-trade activities, and ongoing operational asset support.

Operating across complex multi-stakeholder environments, the role supports cross-functional coordination between Development, Delivery, Leasing, Retail Design, Operations, Host BU’s, Operational Readiness, Asset Management, Legal, Finance, Government Relations, IT, Main Contractors, consultants, operators, tenant teams, authorities, and peer TD&D functions to ensure tenancy design activities remain operationally aligned, programme-driven, customer-focused, and integrated with district aspirations and retail objectives.

• Lead district-wide tenancy design coordination activities across assigned retail districts and tenant programmes.
• Manage tenant integration activities between tenant design proposals, landlord design requirements, district aspirations, leasing objectives, operational considerations, and customer experience expectations.
• Implement tenancy design standards, tenant-facing design guidance, retail integration methodologies, fit-out guidance principles, and lease-to-trade design practices across assigned districts and developments.
• Coordinate landlord and tenant design interface activities relating to tenant onboarding, design integration, authority coordination support, experiential alignment, operational considerations, and opening readiness requirements.
• Oversee district-wide tenancy design coordination activities relating to tenant onboarding, concept design reviews, detailed design coordination, authority interface support, fit-out integration, and operational transition activities.
• Identify, manage, and elevate operational, programme, design coordination, authority interface, experiential alignment, and tenant integration risks impacting retail operability, customer experience outcomes, district identity, or opening readiness activities across assigned districts.

• Support tenancy design integration activities from detailed design and delivery stage-gates through operational readiness and ongoing operational asset support activities.
• Coordinate with Development, Delivery, Leasing, Operations, and Host Business Units to ensure tenancy design requirements are incorporated into programme planning, operational coordination, tenant integration activities, and district experience objectives.
• Support tenant integration planning, experiential alignment requirements, authority coordination…