Front Desk Receptionist

Requirements

• Experience using computer and OPERA PMS system and other hospitality platforms such as Shomous, Balady, and knowledge about ministry of tourism and Municipality regulations and standards.
• Good English language level and familiarity with hospitality terminologies.
• OTA’s booking Platforms experience:
  Familiar with online travel agencies (OTA’s) platforms (, Expedia), booking, inquiries and messages procedures.
• Phone Call Handling:
  Answer phone calls promptly. Record external caller details for follow-up. Call in house guests, solve issues, follow up and record their comments.
• Work Schedule Compliance and adherence to scheduled shifts and company/labor rules.
• Maintain personal hygiene and a neat appearance.
• Demonstrated proficiency in problem‑solving and public speaking, with the ability to analyze complex situations, develop effective solutions, and communicate them clearly and confidently to satisfy hotel guests.
• Strong organizational and time‑management skills, with the ability to prioritize tasks effectively, meet shift deadlines consistently, and maintain attention to detail in fast‑paced environments.
• Extensive experience handling cash, processing credit card payments and managing financial transactions with accuracy and integrity, ensuring compliance with company policies and maintaining secure, transparent records.
• Committed to respecting guest privacy and confidentiality, with proven ability to interact effectively with individuals from diverse nationalities and cultural backgrounds, even in high‑pressure situations.

Mid‑Senior level

Full‑time

Administrative