Customer Care Coordinator

As a Customer Care Coordinator at LAWAZEM, you will play a vital role in enhancing our customer experience. You will be responsible for handling customer inquiries, providing support for product-related questions, and ensuring that our clients receive the highest level of service.

• Respond to customer inquiries via phone, email, and live chat promptly and professionally
• Assist customers with understanding our products and services, resolving any issues they may encounter
• Document customer interactions and feedback to improve service processes
• Collaborate with other departments to resolve customer issues efficiently
• Track and monitor customer feedback to identify trends and opportunities for improvement
• Maintain a positive and professional demeanor while managing challenging customer situations
• Contribute to the development of customer service policies and procedures

• Minimum of 2 years of experience in customer service or support roles
• Strong communication skills in both Arabic and English
• Exceptional listening and problem-solving skills
• Ability to work independently and as part of a team
• Proficient in using customer service software and CRM systems
• Flexibility to work during varying shifts to accommodate customer needs

Entry level

Full-time

Other

IT Services and IT Consulting