Customer Service Advisor; Fresh Graduate

Overview

The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about services the company offers.

• Interacts with customers via call, email, social media or online chat to provide support and information on an assigned or service
• Ensures that appropriate actions are taken to resolve customers' problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
• Performs other related technical duties with the operation team as assigned
• Follow up customer s request or complaint with another department

• Bachelor s degree in business management, Supply Chain, Information System Management, or any related field
• Intermediate Speaking and writing Arabic and English language
• Ability to learn our service and the process of the work
• Ability to work in shifts

• Excellent communication skills including active listening
• Knowledge of Microsoft office (Excel, Word, PowerPoint)