Customer Service Advisor; Fresh Graduate
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-01-30
Listing for:
National Parcel Stations Network | Parcelat
Full Time
position Listed on 2026-01-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Overview
The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about services the company offers.
Responsibilities- Interacts with customers via call, email, social media or online chat to provide support and information on an assigned or service
- Ensures that appropriate actions are taken to resolve customers' problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
- Performs other related technical duties with the operation team as assigned
- Follow up customer s request or complaint with another department
- Bachelor s degree in business management, Supply Chain, Information System Management, or any related field
- Intermediate Speaking and writing Arabic and English language
- Ability to learn our service and the process of the work
- Ability to work in shifts
- Excellent communication skills including active listening
- Knowledge of Microsoft office (Excel, Word, PowerPoint)
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